Resumo

MORALES, Juan Carlos; ARANDA LOPEZ-KING, Juan Manuel  e  CALA GARCIA, Sandra Milena. Proposal of a technological solution to overcrowding in emergency departments of Bogotá, Colombia. Rev. cuba. inf. cienc. salud [online]. 2017, vol.28, n.2, pp.1-10. ISSN 2307-2113.

A proposal is presented of a technological solution to overcrowding in emergency departments of Bogotá. A diagnostic study was conducted at three emergency departments of Bogotá during the first semester of the year 2015. The study revealed that waiting times are long and there is information asymmetry between the various actors in the system. It was also found that the primary care system is not well coordinated with the emergency services, creating an incentive for patients to go directly to the latter. The solution proposed is a non-invasive system to support the emergency service, which is mainly composed of: 1) smart devices for the measurement of vital signs, 2) a telecommunications system, 3) a server for data processing and analysis, and alert generation. This solution is expected to contribute to reduce information asymmetry.

Palavras-chave : emergency medical services; overcrowding; efficiency; remote sensing technology.

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