<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0864-3466</journal-id>
<journal-title><![CDATA[Revista Cubana de Salud Pública]]></journal-title>
<abbrev-journal-title><![CDATA[Rev Cub Sal Públ]]></abbrev-journal-title>
<issn>0864-3466</issn>
<publisher>
<publisher-name><![CDATA[Editorial Ciencias Médicas]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0864-34662022000100005</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Evaluación de la calidad de la atención en los servicios ambulatorios desde la perspectiva del paciente hipertenso]]></article-title>
<article-title xml:lang="en"><![CDATA[Evaluation of the Quality of Care in Outpatient Services in Hypertensive Patients]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Carias Diaz]]></surname>
<given-names><![CDATA[Jose Alejandro]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Simons Morales]]></surname>
<given-names><![CDATA[Perla]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Naira Borjas]]></surname>
<given-names><![CDATA[David Antonio]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Nacional Autónoma de Honduras  ]]></institution>
<addr-line><![CDATA[ Tegucigalpa]]></addr-line>
<country>Honduras</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>03</month>
<year>2022</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>03</month>
<year>2022</year>
</pub-date>
<volume>48</volume>
<numero>1</numero>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_arttext&amp;pid=S0864-34662022000100005&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_abstract&amp;pid=S0864-34662022000100005&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_pdf&amp;pid=S0864-34662022000100005&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN  Introducción: El manejo de la hipertensión arterial es un desafío para el sistema de salud hondureño, existe insuficiente información para evaluar la calidad de la atención desde la percepción del paciente sobre los servicios de salud recibidos.  Objetivo: Evaluar la calidad de la atención a pacientes hipertensos en los servicios ambulatorios de la Secretaría de Salud de Honduras, entre abril de 2017 y abril de 2018.  Métodos:  Estudio cuantitativo, descriptivo, transversal. La muestra fue de 6720 encuestados mayores de 20 años con hipertensión arterial, abordados de manera ambulatoria en unidades de la Secretaría de Salud de Honduras. Se obtuvo información sobre estructura física de unidades de salud, procesos en la atención y grado de satisfacción de usuarios sobre la atención recibida.  Resultados:  El 54,4 % (3662) de los entrevistados provenían de área urbana y el 45,5 % (3058) área rural, el 73,6 % (4945) eran del sexo femenino, antecedentes de padecer sobrepeso el 17,3 % (1,164), el 28,9 % (1944) presentaban colesterol y triglicéridos altos. En los procesos de atención se les realizó la medición de niveles de tensión arterial al 94,9 % (6379).  Conclusiones: Los pacientes valoraron como buena la calidad de la atención recibida y consideraron que le dieron respuesta a su problema de salud. La estructura de servicios se valoró con insuficientes recursos humanos, materiales, medios diagnósticos y medicamentos con instalaciones físicas con deficiencias (reducidas, poca ventilación).]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT  Introduction: The management of arterial hypertension is a challenge for the Honduran health system; there is insufficient information to evaluate the quality of care from the patient's perception of the health services received.  Objective:  To evaluate the quality of care in the outpatient services of the Ministry of Health, in Honduras, for hypertensive patients, from April 2017 to April 2018.  Methods:  This a quantitative, descriptive, cross-sectional study. The sample consisted of 6,720 respondents older than 20 years with arterial hypertension, who were treated on an outpatient basis in units of the Honduran Ministry of Health. The information was gathered from the physical structure of health units, care processes and the degree of user satisfaction of the care received.  Results:  54.4% (3,662) of the interviewees came from urban areas and 45.5% (3,058) from rural areas. 73.6% (4,945) were female, with overweight history in 17.3 % (1,164), 28.9% (1944) had high cholesterol and triglycerides. Blood pressure levels were measured to 94.9% (6379) in the care processes.  Conclusions:  The patients rated the quality of care received as good and considered that it responded to their health problem. The structure of services was assessed as having insufficient human resources, materials, diagnostic means and medicines and deprived physical facilities (small, poor ventilation).]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[calidad de la atención en salud]]></kwd>
<kwd lng="es"><![CDATA[hipertensión arterial]]></kwd>
<kwd lng="es"><![CDATA[satisfacción del paciente]]></kwd>
<kwd lng="en"><![CDATA[quality of health care]]></kwd>
<kwd lng="en"><![CDATA[arterial hypertension]]></kwd>
<kwd lng="en"><![CDATA[patient satisfaction]]></kwd>
</kwd-group>
</article-meta>
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