<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>1684-1859</journal-id>
<journal-title><![CDATA[Revista Cubana de Informática Médica]]></journal-title>
<abbrev-journal-title><![CDATA[RCIM]]></abbrev-journal-title>
<issn>1684-1859</issn>
<publisher>
<publisher-name><![CDATA[Universidad de Ciencias Médicas de La Habana]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S1684-18592020000100076</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Estrategia de entrenamiento y acompañamiento a usuarios para el Sistema de Información Hospitalaria XAVIA HIS]]></article-title>
<article-title xml:lang="en"><![CDATA[Training and accompaniment strategy for Hospital Information System XAVIA HIS users]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Milán Cristo]]></surname>
<given-names><![CDATA[Nadiezka]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Ramírez Pérez]]></surname>
<given-names><![CDATA[José Felipe]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Vega Izaguirre]]></surname>
<given-names><![CDATA[Leodan]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad de las Ciencias Informáticas Centro de Informática Médica ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Cuba</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>06</month>
<year>2020</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>06</month>
<year>2020</year>
</pub-date>
<volume>12</volume>
<numero>1</numero>
<fpage>76</fpage>
<lpage>91</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_arttext&amp;pid=S1684-18592020000100076&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_abstract&amp;pid=S1684-18592020000100076&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_pdf&amp;pid=S1684-18592020000100076&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN Una de las etapas de un proceso de despliegue de un sistema informático, es la capacitación de los usuarios finales. En algunas ocasiones se subestima la profundidad del impacto de los cambios técnicos en la organización y en los empleados al implantar un sistema informático y no se contrata el servicio de entrenamiento. El presente artículo describe una estrategia de entrenamiento y acompañamiento a usuarios en el proceso de implantación del Sistema de Información Hospitalaria XAVIA HIS. Los principales resultados se relacionan con la definición de acciones, métodos y técnicas que permiten planificar y ejecutar los servicios de entrenamiento y acompañamiento con una mayor eficiencia de las actividades ejecutadas, así como los programas bases de entrenamiento para especialistas informáticos, así como técnicos y profesionales de la salud.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT End user training is one of the computer system deployment process stages. The technical changes depth impact on the organization and on employees when implementing a computer system sometimes is underestimated and the training service is not hired. This article describes a training and accompaniment strategy for users in the Hospital Information System XAVIA HIS implementation process. Main results are related to the actions, methods and techniques definition that allow planning and executing the training and accompaniment services with greater efficiency of the activities carried out. Also, the paper present the basic training programs for computer specialists, health technicians and professionals.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[capacitación de usuarios finales]]></kwd>
<kwd lng="es"><![CDATA[sistemas de información hospitalaria]]></kwd>
<kwd lng="es"><![CDATA[XAVIA HIS]]></kwd>
<kwd lng="en"><![CDATA[end user training]]></kwd>
<kwd lng="en"><![CDATA[hospital information systems]]></kwd>
<kwd lng="en"><![CDATA[XAVIA HIS]]></kwd>
</kwd-group>
</article-meta>
</front><back>
<ref-list>
<ref id="B1">
<label>1</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Lee]]></surname>
<given-names><![CDATA[SM]]></given-names>
</name>
<name>
<surname><![CDATA[Kim]]></surname>
<given-names><![CDATA[YR]]></given-names>
</name>
<name>
<surname><![CDATA[Lee]]></surname>
<given-names><![CDATA[J]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[An empirical study of the relationships among end-user information systems acceptance, training, and effectiveness]]></article-title>
<source><![CDATA[J Manag Inf Syst]]></source>
<year>1995</year>
<volume>12</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>189-202</page-range></nlm-citation>
</ref>
<ref id="B2">
<label>2</label><nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Jacobson]]></surname>
<given-names><![CDATA[I]]></given-names>
</name>
<name>
<surname><![CDATA[Booch]]></surname>
<given-names><![CDATA[G]]></given-names>
</name>
<name>
<surname><![CDATA[Rumbaugh]]></surname>
<given-names><![CDATA[J]]></given-names>
</name>
</person-group>
<source><![CDATA[El proceso unificado de desarrollo de software/The unified software development process]]></source>
<year>2000</year>
<publisher-name><![CDATA[Pearson Educación]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B3">
<label>3</label><nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Kotter]]></surname>
<given-names><![CDATA[JP]]></given-names>
</name>
<name>
<surname><![CDATA[Schlesinger]]></surname>
<given-names><![CDATA[LA]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Choosing strategies for change]]></article-title>
<source><![CDATA[Readings in strategic management]]></source>
<year>1989</year>
<page-range>294-306</page-range><publisher-name><![CDATA[Springer]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B4">
<label>4</label><nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Noe]]></surname>
<given-names><![CDATA[RA]]></given-names>
</name>
<name>
<surname><![CDATA[Hollenbeck]]></surname>
<given-names><![CDATA[JR]]></given-names>
</name>
<name>
<surname><![CDATA[Gerhart]]></surname>
<given-names><![CDATA[B]]></given-names>
</name>
<name>
<surname><![CDATA[Wright]]></surname>
<given-names><![CDATA[PM]]></given-names>
</name>
</person-group>
<source><![CDATA[Human resource management: Gaining a competitive advantage]]></source>
<year>2017</year>
<publisher-loc><![CDATA[McGraw-Hill Education ]]></publisher-loc>
<publisher-name><![CDATA[New York, NY]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B5">
<label>5</label><nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Tayntor]]></surname>
<given-names><![CDATA[CB]]></given-names>
</name>
</person-group>
<source><![CDATA[Successful packaged software implementation]]></source>
<year>2016</year>
<publisher-name><![CDATA[CRC Press]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B6">
<label>6</label><nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Cantor]]></surname>
<given-names><![CDATA[MR]]></given-names>
</name>
<name>
<surname><![CDATA[Duesterwald]]></surname>
<given-names><![CDATA[E]]></given-names>
</name>
<name>
<surname><![CDATA[Klinger]]></surname>
<given-names><![CDATA[T]]></given-names>
</name>
<name>
<surname><![CDATA[Malkin]]></surname>
<given-names><![CDATA[PK]]></given-names>
</name>
<name>
<surname><![CDATA[Matchen]]></surname>
<given-names><![CDATA[PM]]></given-names>
</name>
<name>
<surname><![CDATA[Sutton]]></surname>
<given-names><![CDATA[SM]]></given-names>
</name>
</person-group>
<source><![CDATA[GUI support for diagnosing and remediating problems that threaten on-time delivery of software and systems]]></source>
<year>2019</year>
<publisher-name><![CDATA[Google Patents]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B7">
<label>7</label><nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Alvesson]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
<name>
<surname><![CDATA[Sveningsson]]></surname>
<given-names><![CDATA[S]]></given-names>
</name>
</person-group>
<source><![CDATA[Changing organizational culture: Cultural change work in progress]]></source>
<year>2015</year>
<publisher-name><![CDATA[Routledge]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B8">
<label>8</label><nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Hayes]]></surname>
<given-names><![CDATA[J]]></given-names>
</name>
</person-group>
<source><![CDATA[The theory and practice of change management]]></source>
<year>2018</year>
<publisher-name><![CDATA[Palgrave]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B9">
<label>9</label><nlm-citation citation-type="">
<person-group person-group-type="author">
<name>
<surname><![CDATA[González Gallo]]></surname>
<given-names><![CDATA[L]]></given-names>
</name>
<name>
<surname><![CDATA[López Palenzuela]]></surname>
<given-names><![CDATA[F]]></given-names>
</name>
<name>
<surname><![CDATA[Ruenes Correa]]></surname>
<given-names><![CDATA[MD]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Impacto de la Plataforma Tecnológica de Salud para PDVSA]]></article-title>
<source><![CDATA[Convención Internacional de Salud Pública Cuba Salud 2012]]></source>
<year>2012</year>
<publisher-loc><![CDATA[La Habana ]]></publisher-loc>
</nlm-citation>
</ref>
<ref id="B10">
<label>10</label><nlm-citation citation-type="">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Osés Sosa]]></surname>
<given-names><![CDATA[Y]]></given-names>
</name>
<name>
<surname><![CDATA[Ruenes Correa]]></surname>
<given-names><![CDATA[MD]]></given-names>
</name>
<name>
<surname><![CDATA[Guadarrama Mieres]]></surname>
<given-names><![CDATA[R]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Soluciones de Informática Médica en la Nube: Retos y oportunidades del software como servicio en el sector Salud]]></article-title>
<source><![CDATA[IX Congreso Internacional de Informática en Salud]]></source>
<year>2012</year>
<publisher-loc><![CDATA[La Habana ]]></publisher-loc>
</nlm-citation>
</ref>
<ref id="B11">
<label>11</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Pérez]]></surname>
<given-names><![CDATA[AER]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Tiempo de aprender el aprovechamiento de los periodos en el aula]]></article-title>
<source><![CDATA[RMIE]]></source>
<year>2016</year>
<volume>21</volume>
<numero>69</numero>
<issue>69</issue>
<page-range>611-39</page-range></nlm-citation>
</ref>
<ref id="B12">
<label>12</label><nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Cano]]></surname>
<given-names><![CDATA[E]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Cómo mejorar las competencias de los docentes]]></article-title>
<source><![CDATA[Desarrollo personal del profesorado]]></source>
<year>2005</year>
<edition>1st</edition>
<page-range>1-146</page-range><publisher-loc><![CDATA[Barcelona ]]></publisher-loc>
<publisher-name><![CDATA[Editorial GRAÓ]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B13">
<label>13</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Garrote]]></surname>
<given-names><![CDATA[PR]]></given-names>
</name>
<name>
<surname><![CDATA[del Carmen Rojas]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[La validación por juicio de expertos: dos investigaciones cualitativas en Lingüística aplicada]]></article-title>
<source><![CDATA[Rev Nebrija lingüística Apl a la enseñanza lenguas]]></source>
<year>2015</year>
<numero>18</numero>
<issue>18</issue>
<page-range>124-39</page-range></nlm-citation>
</ref>
<ref id="B14">
<label>14</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Echauri]]></surname>
<given-names><![CDATA[AMF]]></given-names>
</name>
<name>
<surname><![CDATA[Minami]]></surname>
<given-names><![CDATA[H]]></given-names>
</name>
<name>
<surname><![CDATA[Sandoval]]></surname>
<given-names><![CDATA[MJI]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[La Escala de Likert en la evaluación docente: acercamiento a sus características y principios metodológicos]]></article-title>
<source><![CDATA[Perspect docentes]]></source>
<year>2014</year>
<numero>50</numero>
<issue>50</issue>
</nlm-citation>
</ref>
</ref-list>
</back>
</article>
