<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>1996-2452</journal-id>
<journal-title><![CDATA[Podium. Revista de Ciencia y Tecnología en la Cultura Física]]></journal-title>
<abbrev-journal-title><![CDATA[Rev Podium]]></abbrev-journal-title>
<issn>1996-2452</issn>
<publisher>
<publisher-name><![CDATA[Universidad de Pinar del Río Hermanos Saíz Montes de Oca]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S1996-24522023000200010</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Aproximación a la calidad percibida de un servicio deportivo universitario. Un estudio de caso]]></article-title>
<article-title xml:lang="pt"><![CDATA[Uma abordagem da qualidade percebida de um serviço esportivo universitário. Um estudo de caso]]></article-title>
<article-title xml:lang="en"><![CDATA[Approach to the perceived quality of a university sports service. A case study]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Matus-Castillo]]></surname>
<given-names><![CDATA[Carlos]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Sanhueza Sáez]]></surname>
<given-names><![CDATA[Matías]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Oliva González]]></surname>
<given-names><![CDATA[Diego]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Duclos-Bastías]]></surname>
<given-names><![CDATA[Daniel]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Giakoni Ramírez]]></surname>
<given-names><![CDATA[Frano]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Poblete-Valderrama]]></surname>
<given-names><![CDATA[Felipe]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Garrido-Méndez]]></surname>
<given-names><![CDATA[Alex]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Católica de la Santísima Concepción Departamento de Ciencias del Deporte y Acondicionamiento Físico ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Chile</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Institución Universidad Católica de la Santísima Concepción  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Chile</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Pontificia Universidad Católica de Valparaíso  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Chile</country>
</aff>
<aff id="Af4">
<institution><![CDATA[,Universidad Andrés Bello  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Chile</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>08</month>
<year>2023</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>08</month>
<year>2023</year>
</pub-date>
<volume>18</volume>
<numero>2</numero>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_arttext&amp;pid=S1996-24522023000200010&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_abstract&amp;pid=S1996-24522023000200010&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_pdf&amp;pid=S1996-24522023000200010&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN La población joven y adulta de Chile presenta altos niveles de inactividad física y sedentarismo, lo que coincide con los rangos etarios de los estudiantes universitarios. En este sentido, es escasa la evidencia científica que ha estudiado la calidad de los servicios deportivos que entregan las instituciones de educación superior, tanto a nivel latinoamericano, como chileno. Por lo tanto, este estudio tuvo como objetivo evaluar la calidad del servicio de la Unidad de Deportes y Recreación de la Universidad Católica de la Santísima Concepción de Chile, mediante la percepción que manifiestan los estudiantes que asisten a los talleres deportivos y de actividad física. Se aplicó el cuestionario SERVPERF que mide cinco dimensiones: elementos tangibles, fiabilidad, capacidad de respuesta, seguridad y empatía, según el grado de satisfacción de los usuarios. La investigación tuvo un enfoque cuantitativo y de tipo descriptivo. La muestra fue de 70 participantes (55 mujeres y 15 hombres). En general, los resultados mostraron una buena percepción y evaluación de todas las dimensiones del cuestionario. La dimensión seguridad fue la mejor valorada y la dimensión Elementos tangibles fue la que mostró una más baja evaluación.]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[RESUMO A população jovem e adulta do Chile apresenta altos níveis de inatividade física e estilos de vida sedentários, o que coincide com as faixas etárias dos estudantes universitários. Nesse sentido, há poucas evidências científicas que tenham estudado a qualidade dos serviços esportivos prestados pelas instituições de ensino superior, tanto na América Latina quanto no Chile. Portanto, o objetivo deste estudo foi avaliar a qualidade do serviço prestado pela Unidade de Esportes e Recreação da Universidad Católica de la Santísima Concepción, no Chile, por meio da percepção dos alunos que participam das oficinas de esportes e atividades físicas. Foi aplicado o questionário SERVPERF, que mede cinco dimensões: elementos tangíveis, confiabilidade, capacidade de resposta, segurança e empatia, de acordo com o grau de satisfação do usuário. A pesquisa teve uma abordagem quantitativa e descritiva. A amostra foi composta por 70 participantes (55 mulheres e 15 homens). Em geral, os resultados mostraram uma boa percepção e avaliação de todas as dimensões do questionário. A dimensão Segurança foi a mais bem avaliada e a dimensão Elementos tangíveis apresentou a avaliação mais baixa.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT The young and adult population of Chile presents high levels of physical inactivity and sedentary lifestyle, which coincides with the age ranges of university students. In this sense, there is little scientific evidence that has studied the quality of sports services provided by higher education institutions, both at the Latin American and Chilean levels. Therefore, this study aimed to evaluate the quality of the service of the Sports and Recreation Unit of the Universidad Católica de la Santísima Concepción de Chile, through the perception expressed by students who attend sports and physical activity workshops. The SERVPERF questionnaire was applied, which measures five dimensions: tangible elements, reliability, response capacity, security and empathy, according to the degree of user satisfaction. The research had a quantitative and descriptive approach. The sample consisted of 70 participants (55 women and 15 men). In general, the results showed a good perception and evaluation of all the dimensions of the questionnaire. The security dimension was the best valued and the tangible elements dimension was the one that showed the lowest evaluation.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[Calidad]]></kwd>
<kwd lng="es"><![CDATA[cuestionario]]></kwd>
<kwd lng="es"><![CDATA[percepción]]></kwd>
<kwd lng="es"><![CDATA[servicios deportivos]]></kwd>
<kwd lng="es"><![CDATA[universidad.]]></kwd>
<kwd lng="pt"><![CDATA[Qualidade]]></kwd>
<kwd lng="pt"><![CDATA[questionário]]></kwd>
<kwd lng="pt"><![CDATA[percepção]]></kwd>
<kwd lng="pt"><![CDATA[serviços esportivos]]></kwd>
<kwd lng="pt"><![CDATA[universidade]]></kwd>
<kwd lng="en"><![CDATA[Quality]]></kwd>
<kwd lng="en"><![CDATA[questionnaire]]></kwd>
<kwd lng="en"><![CDATA[perception]]></kwd>
<kwd lng="en"><![CDATA[sports services]]></kwd>
<kwd lng="en"><![CDATA[university.]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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