<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2307-2113</journal-id>
<journal-title><![CDATA[Revista Cubana de Información en Ciencias de la Salud]]></journal-title>
<abbrev-journal-title><![CDATA[Rev. cuba. inf. cienc. salud]]></abbrev-journal-title>
<issn>2307-2113</issn>
<publisher>
<publisher-name><![CDATA[Centro Nacional de Información de Ciencias MédicasEditorial Ciencias Médicas]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2307-21132020000300014</article-id>
<title-group>
<article-title xml:lang="pt"><![CDATA[Impacto das mensagens de texto para redução do absenteísmo às consultas especializadas: um estudo aleatorizado]]></article-title>
<article-title xml:lang="es"><![CDATA[Impacto de los mensajes de texto para reducir el absentismo en consultas especializadas: un estudio aleatorio]]></article-title>
<article-title xml:lang="en"><![CDATA[Impact of text messages to reduce absenteeism in specialized consultations: a aleatorized study]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Grassi Rodrigues]]></surname>
<given-names><![CDATA[Jonathan]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Fiorin Anhoque]]></surname>
<given-names><![CDATA[Carolina]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[de Vasconcelos]]></surname>
<given-names><![CDATA[Karla Anacleto]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[dos Santos Neto]]></surname>
<given-names><![CDATA[Edson Theodoro]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Izoton de Sadovsky]]></surname>
<given-names><![CDATA[Ana Daniela]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Zandonade]]></surname>
<given-names><![CDATA[Eliana]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidade Federal do Espírito Santo  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Brazil</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidade Federal Fluminense Departamento de Formação Específica em Fonoaudiologia ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Brazil</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>09</month>
<year>2020</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>09</month>
<year>2020</year>
</pub-date>
<volume>31</volume>
<numero>3</numero>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_arttext&amp;pid=S2307-21132020000300014&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_abstract&amp;pid=S2307-21132020000300014&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_pdf&amp;pid=S2307-21132020000300014&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="pt"><p><![CDATA[RESUMO O objetivo deste estudo foi testar o impacto de um lembrete por mensagem de texto eletrônica, via WhatsApp®, sobre a taxa de absenteísmo nas consultas de subespecialidades pediátricas. Este estudo aleatorizado foi composto por um grupo controle e um experimental. Os participantes do grupo experimental receberam um aviso por WhatsApp® lembrando a data da consulta. Foram incluídos no estudo todos os usuários agendados (primeira vez e retornos) para consultas de subespecialidades pediátricas. Para as análises foi calculado os percentuais e realizou-se o teste Qui-quadrado de associação. Um total de 998 participantes foram incluídos para análise. A maioria dos participantes era do sexo masculino (59 %). A taxa de absenteísmo no grupo experimental foi de 24 % e no grupo controle, 25,5 %, representando uma diferença de 1,5 % (p= 0,580). A taxa de absenteísmo era particularmente mais alta para consultas agendadas na segunda-feira, com 30 % (p= 0,009). Globalmente, o uso de lembretes por mensagens de texto em estudos com diferentes populações reduz a taxa de absenteísmo. No entanto, nossas descobertas sugerem que o envio de mensagens de texto via WhatsApp® como lembretes de consulta não é uma ferramenta eficaz na redução do absenteísmo de subespecialidades pediátricas.]]></p></abstract>
<abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN El objetivo de este estudio fue evaluar el impacto de un recordatorio a través de un mensaje de texto por WhatsApp® sobre la tasa de absentismo en las consultas de subespecialidades pediátricas. Este estudio aleatorizado fue compuesto por un grupo control y un grupo experimental. Los participantes del grupo experimental recibieron un recordatorio a través de WhatsApp® que rememoraba la fecha de la consulta. Todas las consultas programadas de la subespecialidad pediátrica, tanto las realizadas por primera vez como las siguientes, fueron incluidas en el estudio. Para el análisis fueron calculados los porcentajes mediante la prueba chi-cuadrado. Fueron incluidos 998 participantes en el análisis, de los cuales la mayoría eran hombres (59 %). La tasa de absentismo del grupo experimental fue de 24 %, mientras la del grupo control fue de 25,5 %, lo que representa una diferencia del 1,5 % (p= 0,580). La tasa de absentismo fue del 30 % (p= 0,009), lo que resultó particularmente alta para las consultas programadas para los lunes. Generalmente los estudios que utilizaron mensajes de texto en diferentes poblaciones, como recordatorio, redujeron la tasa de absentismo de las consultas. Sin embargo, nuestros resultados sugieren que enviar mensajes de texto a través del WhatsApp® como recordatorio de consultas médicas no es una herramienta efectiva para reducir el absentismo en las subespecialidades pediátricas.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT The purpose of the study was to evaluate the impact of WhatsApp® text messaging reminders on the rate of non-attendance to pediatric specialty consultation. Randomized examination was conducted of a control group and an experimental group. Participants in the experimental group received a WhatsApp® reminder of the appointment date. All the appointments scheduled for the pediatric subspecialty were included, i.e. first-time appointments as well as those following. Data analysis was based on percentage estimation by the chi-square test. A total 998 participants were included in the analysis, most of whom were men (59%). The non-attendance rate was 24% in the experimental group and 25.5% in the control group, for a difference of 1.5% (p= 0.580). The non-attendance rate was 30% (p= 0.009), particularly high for appointments scheduled for Mondays. In general terms, studies using text messaging as reminders in different populations reduced the rate of non-attendance to consultation. However, our results suggest that sending WhatsApp® text messages as reminders of medical appointments is not an effective tool to reduce non-attendance to pediatric consultation.]]></p></abstract>
<kwd-group>
<kwd lng="pt"><![CDATA[Absenteísmo]]></kwd>
<kwd lng="pt"><![CDATA[mensagem de texto]]></kwd>
<kwd lng="pt"><![CDATA[acesso aos serviços de saúde]]></kwd>
<kwd lng="pt"><![CDATA[msaúde]]></kwd>
<kwd lng="pt"><![CDATA[Informática em Saúde Pública]]></kwd>
<kwd lng="es"><![CDATA[Absentismo]]></kwd>
<kwd lng="es"><![CDATA[mensaje de texto]]></kwd>
<kwd lng="es"><![CDATA[acceso a servicios de salud]]></kwd>
<kwd lng="es"><![CDATA[mSalud]]></kwd>
<kwd lng="es"><![CDATA[Informática en Salud Pública]]></kwd>
<kwd lng="en"><![CDATA[Non-attendance]]></kwd>
<kwd lng="en"><![CDATA[text message]]></kwd>
<kwd lng="en"><![CDATA[access to health services]]></kwd>
<kwd lng="en"><![CDATA[mHealth]]></kwd>
<kwd lng="en"><![CDATA[public health informatics]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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<label>41</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Junod Perron]]></surname>
<given-names><![CDATA[N]]></given-names>
</name>
<name>
<surname><![CDATA[Dominicé Dao]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
<name>
<surname><![CDATA[Kossovsky]]></surname>
<given-names><![CDATA[MP]]></given-names>
</name>
<name>
<surname><![CDATA[Miserez]]></surname>
<given-names><![CDATA[V]]></given-names>
</name>
<name>
<surname><![CDATA[Chuard]]></surname>
<given-names><![CDATA[C]]></given-names>
</name>
<name>
<surname><![CDATA[Calmy]]></surname>
<given-names><![CDATA[A]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Reduction of missed appointments at an urban primary care clinic A randomised controlled study]]></article-title>
<source><![CDATA[BMC Fam Pract]]></source>
<year>2010</year>
<volume>11</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>79</page-range></nlm-citation>
</ref>
</ref-list>
</back>
</article>
