2411-9970 2411-9970 S2411-99702018000300112 Cuba Cuba 00 12 2018 00 12 2018 7 18 112 137

ARMA 2010 2012 2004 73 73 281-4 EDRM 2011 2012 6 6 Gartner Group 2012 2004 2011 31 3 3 195-200 2015 14 2 2 7-12 2009 2010 27 4 4 337‐345