<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0138-6557</journal-id>
<journal-title><![CDATA[Revista Cubana de Medicina Militar]]></journal-title>
<abbrev-journal-title><![CDATA[Rev Cub Med Mil]]></abbrev-journal-title>
<issn>0138-6557</issn>
<publisher>
<publisher-name><![CDATA[Centro Nacional de Información de Ciencias MédicasEditorial Ciencias Médicas]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0138-65572022000100016</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Satisfacción en la atención odontológica especializada en pacientes militares durante la COVID-19]]></article-title>
<article-title xml:lang="en"><![CDATA[Satisfaction in specialized dental care for military patients during COVID-19]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Amau Chiroque]]></surname>
<given-names><![CDATA[Juan Manuel]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
<xref ref-type="aff" rid="Aaf"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[León Manco]]></surname>
<given-names><![CDATA[Roberto Antonio]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Ticona Zela]]></surname>
<given-names><![CDATA[Rogelio Junior]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
<xref ref-type="aff" rid="Aaf"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Estrada Chiroque]]></surname>
<given-names><![CDATA[Luisa Mirtha]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Peruana Cayetano Heredia  ]]></institution>
<addr-line><![CDATA[ Lima]]></addr-line>
<country>Peru</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Hospital Militar Central &#8220;Coronel Luis Arias Schreiber&#8221;  ]]></institution>
<addr-line><![CDATA[ Lima]]></addr-line>
<country>Perú</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Hospital Nacional &#8220;Edgardo Rebagliati Martins&#8221;  ]]></institution>
<addr-line><![CDATA[ Lima]]></addr-line>
<country>Perú</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>03</month>
<year>2022</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>03</month>
<year>2022</year>
</pub-date>
<volume>51</volume>
<numero>1</numero>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_arttext&amp;pid=S0138-65572022000100016&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_abstract&amp;pid=S0138-65572022000100016&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_pdf&amp;pid=S0138-65572022000100016&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN  Introducción:  La pandemia de la COVID-19 ha generado una transformación de la prestación de los servicios de salud a nivel mundial; los servicios odontológicos no han sido ajenos a esta. Conocer si las necesidades del paciente están satisfechas, es importante porque permitirá mejorar la calidad de atención.  Objetivo: Determinar la satisfacción en los pacientes militares que recibieron atención odontológica especializada en el contexto de la pandemia de la COVID-19.  Métodos:  El estudio fue transversal, la muestra fue de 394 pacientes militares que recibieron atención estomatológica especializada en el Departamento de Estomatología del Hospital Militar Central, durante los meses de agosto a octubre del año 2021. Se aplicó el Cuestionario SERVQUAL modificado y se realizó análisis descriptivo y bivariado (ji cuadrado).  Resultados: La satisfacción global de los pacientes militares fue de 82,49 %. De las dimensiones evaluadas, las que obtuvieron mayor satisfacción fueron la empatía (84,77 %), seguida de la seguridad (84,01 %), la fiabilidad (73,60 %), capacidad de respuesta (64,97 %) y elementos tangibles (44,67 %).  Conclusiones: El nivel de satisfacción total corresponde a nivel de satisfacción &#8220;aceptable&#8221;; la dimensión de empatía presentó mayor satisfacción. Además, se estableció la asociación entre la satisfacción total y las variables sexo, edad, nivel de instrucción, unidad de referencia, grado militar, situación laboral y servicio de atención.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT  Introduction:  The COVID-19 pandemic has generated a transformation in the provision of health services worldwide, dental services have not been oblivious to this, knowing if the patient's needs are met is important because it will improve quality of patient care.  Objective:  To determine satisfaction in military patients who received specialized dental care in the context of the COVID-19 pandemic.  Methods:  The study was cross-sectional, the sample was 394 military patients who received specialized dental care in the Stomatology Department of the Central Military Hospital during the months of August to October 2021, the modified SERVQUAL Questionnaire was applied and a descriptive analysis was performed and bivariate (chi squared).  Results:  The overall satisfaction of the military patients was 82,49 %, of the dimensions evaluated, the one that obtained the greatest satisfaction was empathy (84,77 %), followed by safety (84,01 %), reliability (73,60 %), responsiveness (64,97 %) and tangible elements (44,67 %).  Conclusions:  The level of total satisfaction corresponds to the "acceptable" level of satisfaction, the empathy dimension being the one that presented the greatest satisfaction, in addition, the significant association between total satisfaction and the variables sex, age, level of instruction, unit of study was established reference, military rank, employment status and customer service.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[servicios dentales]]></kwd>
<kwd lng="es"><![CDATA[satisfacción del paciente]]></kwd>
<kwd lng="es"><![CDATA[SERVQUAL]]></kwd>
<kwd lng="es"><![CDATA[COVID-19]]></kwd>
<kwd lng="en"><![CDATA[dental services]]></kwd>
<kwd lng="en"><![CDATA[patient satisfaction]]></kwd>
<kwd lng="en"><![CDATA[SERVQUAL]]></kwd>
<kwd lng="en"><![CDATA[COVID-19]]></kwd>
</kwd-group>
</article-meta>
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