<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0864-0319</journal-id>
<journal-title><![CDATA[Revista Cubana de Enfermería]]></journal-title>
<abbrev-journal-title><![CDATA[Rev Cubana Enfermer]]></abbrev-journal-title>
<issn>0864-0319</issn>
<publisher>
<publisher-name><![CDATA[Editorial Ciencias Médicas]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0864-03192020000400004</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Percepción de usuarios sobre calidad de atención y educación durante la captación de sintomáticos respiratorios]]></article-title>
<article-title xml:lang="en"><![CDATA[Perception of users of quality of care and education during the respiratory symptomatic recruitment]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Muñoz Astudillo]]></surname>
<given-names><![CDATA[María Nelcy]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Ocampo Rincón]]></surname>
<given-names><![CDATA[John Jairo]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Restrepo Chica]]></surname>
<given-names><![CDATA[Juliana]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Ospina Mejía]]></surname>
<given-names><![CDATA[Karen Daniela]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Murcia Gómez]]></surname>
<given-names><![CDATA[Nicolás]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Fundación Universitaria del Área Andina Pereira  ]]></institution>
<addr-line><![CDATA[Risaralda ]]></addr-line>
<country>Colombia</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>12</month>
<year>2020</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>12</month>
<year>2020</year>
</pub-date>
<volume>36</volume>
<numero>4</numero>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_arttext&amp;pid=S0864-03192020000400004&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_abstract&amp;pid=S0864-03192020000400004&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_pdf&amp;pid=S0864-03192020000400004&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN  Introducción:  La tuberculosis es la novena causa mundial de mortalidad en adultos y la primera por enfermedades infecciosas. Mortalidad evitable con diagnóstico precoz y tratamiento oportuno. Estudio motivado por baja captación de sintomáticos respiratorios.  Objetivo:  Valorar la percepción de los usuarios de una institución de salud sobre la calidad de la atención y de la educación para el autocuidado, durante la captación de sintomáticos respiratorios en el programa de tuberculosis.  Métodos:  Estudio cualitativo, de abordaje con elementos de teoría fundamentada. Realizado en una institución estatal de salud de primer nivel. Participaron 96 adultos, quienes firmaron el consentimiento informado: 70 sintomáticos respiratorios y 26 familiares acompañantes. Se realizaron seis grupos focales, con dos categorías apriorísticas: calidad de atención y educación durante el proceso de captación. Información grabada y transcrita. Con Atlas Ti se realizó codificación abierta, axial y selectiva, utilizando comparación constante y memos. El análisis se apoyó en postulados de Dorothea Orem.  Resultados:  Sobre calidad de atención: hubo desconocimiento de la ruta integral de atención y deficiente identificación e información sobre riesgo. Sobre educación para el autocuidado: hubo desconocimiento de aspectos relacionados con tuberculosis y déficit en educación recibida. Los participantes no relacionaron sintomáticos respiratorios con tuberculosis; esta fue estigmatizada como enfermedad contagiosa y mortal, consideraron difícil recoger muestra para baciloscopia. Se evidenciaron limitaciones de cuidado favorecidas por insuficiente apoyo educativo.  Conclusiones:  La percepción de los usuarios orienta hacia la necesidad de fomentar servicios seguros, accesibles y humanizados para detección temprana y cuidado del sintomático respiratorio. La educación para el autocuidado y una mayor interacción con usuarios pueden mejorar resultados institucionales.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT  Introduction:  Tuberculosis, the world ninth leading cause of death in adults, first due to infectious diseases. Avoidable mortality with early diagnosis and timely treatment. Study motivated by limited awareness of respiratory symptomatics.  Objective:  To assess the perception of users of a healthcare institution in regards to the quality of care and self-care education during the Tuberculosis program.  Methods:  A Qualitative study approach with elements from proven theory. Conducted at state-class healthcare institution. Participants: 96 consenting adults (70 respiratory symptoms, 26 accompanying relatives). Six focus groups were carried out during the recruitment process with two aprioristic categories: quality of care and self-care education. Information was recorded and transcribed. Utilizing Atlas Ti, open, axial and selective coding was performed and using constant comparisons and memos. The analysis was based on Dorothea Orem postulates.  Results:  Quality of care: lack of comprehensive route of care and poor identification and risk information. Self-care education: ignorance of TB-related aspects and shortfalls of received education. Participants did not link respiratory symptoms to tuberculosis; this was stigmatized as a contagious and fatal disease. They considered it difficult to collect sample(s) for baciloscopy. Care limitations are evident by insufficient educational support.  Conclusions:  User perception should be oriented towards promoting safe, accessible and humanized services for early detection and care of respiratory symptoms. Self-care education and greater interaction with users can improve institutional outcomes.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[síntomas respiratorios]]></kwd>
<kwd lng="es"><![CDATA[tuberculosis]]></kwd>
<kwd lng="es"><![CDATA[conocimiento]]></kwd>
<kwd lng="es"><![CDATA[actitudes y práctica en salud]]></kwd>
<kwd lng="es"><![CDATA[calidad de la atención de salud]]></kwd>
<kwd lng="es"><![CDATA[enfermería]]></kwd>
<kwd lng="es"><![CDATA[autocuidado]]></kwd>
<kwd lng="en"><![CDATA[Respiratory symptoms]]></kwd>
<kwd lng="en"><![CDATA[Tuberculosis]]></kwd>
<kwd lng="en"><![CDATA[Knowledge]]></kwd>
<kwd lng="en"><![CDATA[Attitudes and practice in health]]></kwd>
<kwd lng="en"><![CDATA[Quality of health care]]></kwd>
<kwd lng="en"><![CDATA[Nursing]]></kwd>
<kwd lng="en"><![CDATA[Self-care]]></kwd>
</kwd-group>
</article-meta>
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