<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0864-3466</journal-id>
<journal-title><![CDATA[Revista Cubana de Salud Pública]]></journal-title>
<abbrev-journal-title><![CDATA[Rev Cubana Salud Pública]]></abbrev-journal-title>
<issn>0864-3466</issn>
<publisher>
<publisher-name><![CDATA[Editorial Ciencias Médicas]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0864-34662019000300013</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Diagnóstico de la variabilidad de los procesos hospitalarios en Cuba]]></article-title>
<article-title xml:lang="en"><![CDATA[Diagnosis of hospitals processes&#8217; variability in Cuba]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Orellana García]]></surname>
<given-names><![CDATA[Arturo]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad de las Ciencias Informáticas  ]]></institution>
<addr-line><![CDATA[La Habana ]]></addr-line>
<country>Cuba</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>09</month>
<year>2019</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>09</month>
<year>2019</year>
</pub-date>
<volume>45</volume>
<numero>3</numero>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_arttext&amp;pid=S0864-34662019000300013&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_abstract&amp;pid=S0864-34662019000300013&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_pdf&amp;pid=S0864-34662019000300013&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN  Introducción: Los procesos sanitarios se producen, generalmente, en entornos cambiantes y lo conducen profesionales con formación y criterios diversos, cuyas decisiones son las que condicionan las prácticas. La variabilidad impacta negativamente sobre funciones gerenciales importantes como la planificación, la gestión, el control de los recursos y la calidad de los servicios.  Objetivo: Diagnosticar el estado actual de la variabilidad en la ejecución de los procesos hospitalarios en Cuba.  Métodos: El estudio se realizó en los meses de enero a mayo de 2016 y participaron instituciones de subordinación nacional. Se encuestaron a 49 especialistas en gestión hospitalaria y 29 analistas de procesos de negocio. Para el diagnóstico se utilizó como herramienta metodológica la investigación acción, se aplicarón las técnicas: entrevistas, encuestas, el análisis de campos de fuerzas, el grupo focal, la herramienta del diagrama causa-efecto y el método de estudio de casos. El análisis documental se empleó para identificar las principales causas que limitan la detección de variabilidad en la ejecución de procesos hospitalarios.  Resultados: Los resultados más relevantes permiten asegurar que no es posible realizar la planificación, control y gestión de los recursos de forma eficiente, si no se detecta y reduce la variabilidad. Los métodos que se están empleando actualmente en Cuba, no son suficientes para analizar y comprender el comportamiento de la variabilidad hospitalaria.  Conclusiones: Las técnicas de modelado y los métodos existentes para reducir la variabilidad no son efectivos en el entorno sanitario cubano, por la alta variabilidad en sus procesos y la complejidad que poseen estas técnicas hospitalarias para apoyar a la toma de decisiones, elementos a tener en cuenta para su aplicación en Cuba.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT  Introduction: Health processes are frequently subject to changing environments and are governed by professionals with different backgrounds and criteria, whose decisions influence the practices. Variability negatively impacts on important managerial functions such as planning, management, control of resources and the quality of services.  Objective: To perform a diagnosis on the current state of the variability in the implementation of hospital&#8217;s processes in Cuba.  Methods: A research was carried out from January to May, 2016 and institutions of national subordination also participated. There were interviewed 49 specialists with experience in hospital management and 29 business process analysts. As methodological tool for diagnosis, it was used research-action, and there were applied techniques as: interviews, surveys, analysis of force fields, focal group, the tool of cause-effect&#8217;s diagram, and the method of cases study. Documentary analysis was used to identify the main causes that limit the detection of variability in the implementation of hospitals processes.  Results: The most relevant results allow ensuring that it is not possible to effectively contribute to the planning, control and management of resources without detecting and reducing variability. The methods currently used in Cuba are not enough to analyze and understand the behavior of hospital variability.  Conclusions: The modeling techniques and the existing methods to reduce variability are not effective in the Cuban health environments, due to the high variability in the processes and the complexity that these techniques present. In Cuba there is a need to detect the variability in hospital processes to support the decision making in this regard.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[análisis de procesos]]></kwd>
<kwd lng="es"><![CDATA[diagnóstico]]></kwd>
<kwd lng="es"><![CDATA[procesos hospitalarios]]></kwd>
<kwd lng="es"><![CDATA[variabilidad en la práctica clínica]]></kwd>
<kwd lng="es"><![CDATA[Cuba]]></kwd>
<kwd lng="en"><![CDATA[process analysis]]></kwd>
<kwd lng="en"><![CDATA[diagnosis]]></kwd>
<kwd lng="en"><![CDATA[hospital processes]]></kwd>
<kwd lng="en"><![CDATA[variability in clinical practice]]></kwd>
<kwd lng="en"><![CDATA[Cuba]]></kwd>
</kwd-group>
</article-meta>
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