<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>1028-9933</journal-id>
<journal-title><![CDATA[Revista Información Científica]]></journal-title>
<abbrev-journal-title><![CDATA[Rev. inf. cient.]]></abbrev-journal-title>
<issn>1028-9933</issn>
<publisher>
<publisher-name><![CDATA[Universidad de Ciencias Médicas Guantánamo]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S1028-99332020000600548</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Modelo del sistema de enfrentamiento a la COVID-19 soportado en un Cuadro de Mando Integral]]></article-title>
<article-title xml:lang="en"><![CDATA[Effectiveness of the system to face COVID-19 pandemic supported on a Balanced Scorecard]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Vega-de la Cruz]]></surname>
<given-names><![CDATA[Leudis Orlando]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Pérez-Pravia]]></surname>
<given-names><![CDATA[Milagros Caridad]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad de Holguín &#8220;Oscar Lucero Moya&#8221;  ]]></institution>
<addr-line><![CDATA[ Holguín]]></addr-line>
<country>Cuba</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>12</month>
<year>2020</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>12</month>
<year>2020</year>
</pub-date>
<volume>99</volume>
<numero>6</numero>
<fpage>548</fpage>
<lpage>562</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_arttext&amp;pid=S1028-99332020000600548&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_abstract&amp;pid=S1028-99332020000600548&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_pdf&amp;pid=S1028-99332020000600548&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN  Introducción: El enfrentamiento a la COVID-19 impone importantes retos a los profesionales de la salud relacionados con la prevención y control de infecciones en la comunidad y en las instituciones de salud. Uno de los mayores retos a los que se enfrenta los hospitales es gestionar de una forma más eficiente sus recursos sin que ello suponga un deterioro de la calidad percibida por el paciente y personal sanitario.  Objetivo:  Modelar la efectividad del sistema de enfrentamiento a la COVID-19 basado en su eficacia y eficiencia.  Método:  Confección de un Cuadro de Mando Integral basado en indicadores de eficiencia y eficacia.  Resultados: Se diseñó el Cuadro de Mando Integral para el sistema de enfrentamiento a la pandemia. Cuenta con cinco perspectivas: Financiera, Aprendizaje y Crecimiento, Procesos internos, Cliente y Vida, esta última relacionada con el indicador de letalidad del virus. Se tiene los indicadores globales de eficacia y eficiencia y el EFECOVID, que permite determinar la efectividad del sistema ante esta pandemia.  Conclusiones: Se diseña el indicador EFECOVID para diagnosticar la efectividad del sistema de enfrentamiento a la COVID-19. Tiene como soporte un Cuadro de Mando Integral diferente al tradicional por estar dirigido a disminuir los efectos de la pandemia, además, detener como perspectiva adicional de desempeño a &#8220;Vida&#8221; que manifiesta que el fin es quebrantar la pandemia.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT  Introduction: Facing COVID-19 adds important challenges for healthcare professionals in charge of the facilities, and the control and prevention of infections in the community. One of the biggest challenges faced by hospitals is to manage their resources with more efficiency without lowering the quality of the service.  Objective: To shape the efficacy of COVID-19 management system, based on its effectiveness and efficiency.  Method: A balanced scorecard was made based on indicators of efficiency and effectiveness.  Results: The balanced scorecard was designed to support the pandemic management system, with 5 indicators of performance: Financial, Learning and Growth, Internal Processes, Client and Life (the last one related to virus lethality indicator). The global indicators of efficiency-effectiveness and EFECOVID serve as references to determine the usefulness of the system to face the pandemic.  Conclusions: The EFECOVID indicator was designed to diagnose the efficacy of COVID-19 management system. It is supported by a balanced scorecard, different from the traditional one in order to stop the pandemic, contrary to ¨Vida¨ program, that was focused on dealing with the pandemic.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[COVID-19]]></kwd>
<kwd lng="es"><![CDATA[efectividad]]></kwd>
<kwd lng="es"><![CDATA[cuadro de mando integral]]></kwd>
<kwd lng="es"><![CDATA[indicadores de gestión]]></kwd>
<kwd lng="en"><![CDATA[COVID-19]]></kwd>
<kwd lng="en"><![CDATA[effectiveness]]></kwd>
<kwd lng="en"><![CDATA[balanced scorecard]]></kwd>
<kwd lng="en"><![CDATA[management indicators]]></kwd>
</kwd-group>
</article-meta>
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