<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>1727-897X</journal-id>
<journal-title><![CDATA[MediSur]]></journal-title>
<abbrev-journal-title><![CDATA[Medisur]]></abbrev-journal-title>
<issn>1727-897X</issn>
<publisher>
<publisher-name><![CDATA[Universidad de Ciencias Médicas de Cienfuegos, Centro Provincial de Ciencias Médicas, Provincia de Cienfuegos.]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S1727-897X2020000400564</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Percepción de pacientes peruanos acerca de la calidad de los servicios farmacéuticos hospitalarios]]></article-title>
<article-title xml:lang="en"><![CDATA[Perception of Peruvian patients about the quality of hospital pharmaceutical services]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Castillo Saavedra]]></surname>
<given-names><![CDATA[Ericson Félix]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Rosales Márquez]]></surname>
<given-names><![CDATA[Cinthia]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Reyes Alfaro]]></surname>
<given-names><![CDATA[Cecilia Elizabeth]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Nacional de Trujillo  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Perú</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad César Vallejo  ]]></institution>
<addr-line><![CDATA[Trujillo ]]></addr-line>
<country>Perú</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>08</month>
<year>2020</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>08</month>
<year>2020</year>
</pub-date>
<volume>18</volume>
<numero>4</numero>
<fpage>564</fpage>
<lpage>570</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_arttext&amp;pid=S1727-897X2020000400564&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_abstract&amp;pid=S1727-897X2020000400564&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_pdf&amp;pid=S1727-897X2020000400564&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN  Fundamento:  la calidad del servicio farmacéutico hospitalario es fundamental en la atención de la salud, porque garantiza un aspecto tan importante como la adecuada distribución de los medicamentos. Esta debería ser equivalente en los hospitales públicos de cualquier ciudad y dentro de un mismo país, pero, lamentablemente, es influenciada por diversos factores.  Objetivo:  evaluar la percepción de pacientes peruanos de la calidad en los servicios farmacéuticos hospitalarios.  Métodos:  estudio descriptivo, y comparativo, realizado con la participación de 286 pacientes afiliados al Seguro Integral de Salud de dos hospitales públicos de una ciudad de Perú. Se aplicó un cuestionario válido y confiable, segúnel contexto de la población. El análisis de comparación se realizó mediante la prueba no paramétrica U de Mann - Whitney, considerando un 5% de significancia.  Resultados:  la calidad del servicio farmacéutico brindado fue percibida con mayor frecuencia como alta (51,5%); y como media (51,3%), para los hospitales en estudio, respectivamente. En el análisis de la calidad del servicio farmacéutico y sus dimensiones, la prueba U de Mann - Whitneyevidenció diferencia significativa entre elementos tangibles, empatía, accesibilidad y oportunidad (p = 0,000) para cada hospital evaluado.  Conclusión:  según la percepción de los pacientes, la calidad del servicio farmacéutico que se ofrece a los afiliados al Seguro Integral de Salud, mostró diferencias en los dos hospitales públicos analizados.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT  Background:  the quality of the hospital pharmaceutical service is fundamental in health care, because it guarantees an aspect as important as the adequate distribution of medicines. This should be equivalent in public hospitals in any city and within the same country, but, unfortunately, it is influenced by various factors.  Objective:  to evaluate the Peruvian patients&#8217; perception of the quality in hospital pharmaceutical services.  Methods:  descriptive and comparative study, carried out with the participation of 286 patients affiliated to the Comprehensive Health Insurance of two public hospitals in a city of Peru. A valid and reliable questionnaire was applied, depending on the context of the population. The comparison analysis was performed using the Mann - Whitney U nonparametric test, considering 5% significance.  Results:  the quality of the pharmaceutical service provided was more frequently perceived as high (51.5%); and on average (51.3%), for the hospitals under study, respectively. In the analysis of the quality of the pharmaceutical service and its dimensions, the Mann-Whitneye U test revealed a significant difference between tangible elements, empathy, accessibility and opportunity (p = 0.000) for each hospital evaluated.  Conclusion:  according to the perception of the patients, the quality of the pharmaceutical service offered to the members of the Comprehensive Health Insurance, showed differences in the two public hospitals analyzed.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[Calidad de la atención de salud]]></kwd>
<kwd lng="es"><![CDATA[farmacias]]></kwd>
<kwd lng="es"><![CDATA[atención al paciente]]></kwd>
<kwd lng="en"><![CDATA[Quality of health care]]></kwd>
<kwd lng="en"><![CDATA[pharmacy]]></kwd>
<kwd lng="en"><![CDATA[patient care]]></kwd>
</kwd-group>
</article-meta>
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