<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>1815-5936</journal-id>
<journal-title><![CDATA[Ingeniería Industrial]]></journal-title>
<abbrev-journal-title><![CDATA[Ing. Ind.]]></abbrev-journal-title>
<issn>1815-5936</issn>
<publisher>
<publisher-name><![CDATA[Facultad de Ingeniería Industrial, Instituto Superior Politécnico José Antonio Echeverría, Cujae.]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S1815-59362020000200003</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Mejora del desempeño de empresas comercializadoras basado en el comportamiento organizacional]]></article-title>
<article-title xml:lang="en"><![CDATA[Performance improvement on trading companies based on organizational behavior]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Consuelo Bravo]]></surname>
<given-names><![CDATA[Columba]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Hernández Nariño]]></surname>
<given-names><![CDATA[Arialys]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Negrin Sosa]]></surname>
<given-names><![CDATA[Ernesto]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Palacios]]></surname>
<given-names><![CDATA[Wladimir Alexander]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Sarmentero Bon]]></surname>
<given-names><![CDATA[Ileana]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Félix López]]></surname>
<given-names><![CDATA[Miryam Elizabeth]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Escuela Superior Politécnica Agropecuaria de Manabí Manuel Félix López  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Ecuador</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad Matanzas  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Cuba</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>08</month>
<year>2020</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>08</month>
<year>2020</year>
</pub-date>
<volume>41</volume>
<numero>2</numero>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_arttext&amp;pid=S1815-59362020000200003&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_abstract&amp;pid=S1815-59362020000200003&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_pdf&amp;pid=S1815-59362020000200003&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN Este trabajo persigue ilustrar la proyección de un plan de mejora del desempeño de empresas Comercializadoras de Productos Lácteos (CPL) basado en la evaluación de variables de comportamiento organizacional y la caracterización del sistema. Se realizó un estudio descriptivo y de intervención en dos comercializadoras de la provincia de Manabí, en Ecuador. Se estructuró un procedimiento que estudió inicialmente la empresa para caracterizar y clasificar sistemas empresariales; mediante métodos de expertos se identificaron las variables del comportamiento organizacional de mayor influencia en la compañía; con estos resultados se diseñó y aplicó un instrumento de evaluación, lo que se tradujo en un plan de acción, condicionado por los atributos más distintivos en cada organización y por los indicadores más afectados. Se concluye que el comportamiento organizacional incide en la productividad de las empresas y, que la caracterización del sistema y el análisis de variables e indicadores clave confieren un carácter particular a los proyectos de mejora del desempeño.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT The research is aimed to illustrate an improvement program to organizational performance of dairy products marketing companies, (CPL) based on organizational variables assessment and system characterization. Hence, a descriptive and research-action study was conducted and for that purpose there were selected two companies located in Manabí, Ecuador. A three phasesbased procedure was structured through which companies were characterized through entrepreneurial attributes; supported by experts&#8217; methods, the most influential variables were identified; then the results obtained derived into the design and application of an evaluation instrument, that leaded to an improvement plan conditioned by the most distinctive attributes and the most critical variables. The results showed on one hand that organizational behavior affects, with no doubt, company&#8217;s productivity and on the other hand that system attributes and critical variables and their indicators analysis give a singular character to performance improvement projects.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[desempeño]]></kwd>
<kwd lng="es"><![CDATA[mejora]]></kwd>
<kwd lng="es"><![CDATA[comportamiento organizacional]]></kwd>
<kwd lng="es"><![CDATA[variables]]></kwd>
<kwd lng="es"><![CDATA[evaluación]]></kwd>
<kwd lng="es"><![CDATA[sistema]]></kwd>
<kwd lng="es"><![CDATA[comercializadoras]]></kwd>
<kwd lng="en"><![CDATA[performance]]></kwd>
<kwd lng="en"><![CDATA[improvement]]></kwd>
<kwd lng="en"><![CDATA[organizational behavior]]></kwd>
<kwd lng="en"><![CDATA[variables]]></kwd>
<kwd lng="en"><![CDATA[evaluation]]></kwd>
<kwd lng="en"><![CDATA[system]]></kwd>
<kwd lng="en"><![CDATA[marketing companies]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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