<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>1815-5936</journal-id>
<journal-title><![CDATA[Ingeniería Industrial]]></journal-title>
<abbrev-journal-title><![CDATA[Ing. Ind.]]></abbrev-journal-title>
<issn>1815-5936</issn>
<publisher>
<publisher-name><![CDATA[Facultad de Ingeniería Industrial, Instituto Superior Politécnico José Antonio Echeverría, Cujae.]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S1815-59362021000200147</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Enfoque jerárquico para la gestión de operaciones aeroportuarias]]></article-title>
<article-title xml:lang="en"><![CDATA[Hierarchical approach for airport operations management]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Pérez-Herrera]]></surname>
<given-names><![CDATA[Lisandra]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Díaz-Tejeda]]></surname>
<given-names><![CDATA[Carlos Daniel]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Pérez-Contino]]></surname>
<given-names><![CDATA[Tania]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Ramos-Gómez]]></surname>
<given-names><![CDATA[Rafael Agustín]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Central Marta Abreu de Las Villas, UCLV  ]]></institution>
<addr-line><![CDATA[Villa Clara ]]></addr-line>
<country>Cuba</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Aeropuerto Internacional Abel Santamaría Cuadrado  ]]></institution>
<addr-line><![CDATA[Villa Clara ]]></addr-line>
<country>Cuba</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>08</month>
<year>2021</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>08</month>
<year>2021</year>
</pub-date>
<volume>42</volume>
<numero>2</numero>
<fpage>147</fpage>
<lpage>174</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_arttext&amp;pid=S1815-59362021000200147&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_abstract&amp;pid=S1815-59362021000200147&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_pdf&amp;pid=S1815-59362021000200147&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN En el presente artículo se persigue como objetivo elaborar un procedimiento para la gestión de operaciones vincule adecuadamente todos los niveles de decisión a la gestión de las entidades aeroportuarias y su aplicación en el aeropuerto internacional Abel Santamaría Cuadrado. Se parte del análisis de las exigencias técnico-organizativas, al considerar la medida en que la función de operaciones responde a los clientes y se adapta al entorno, por lo que se considera como un análisis hacia afuera. Por otro lado, los principios de organización de la producción miden la medida en que la función de operaciones se encuentra organizada para dar respuesta a las necesidades de los clientes, por lo cual se considera como un análisis hacia adentro. La herramienta considera la búsqueda completa del estado actual de la función de operaciones analizada como principales aportes se considera la elaboración de mejoras y definición de indicadores de control según el enfoque jerárquico de la planeación.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT This article has as objective to elaborate a procedure for the management of operations that allow properly linking all decision levels to the management of airport entities and their application in the international airport Abel Santamaria Cuadrado. Starts from the analysis of technical-organizational requirements, considering the extent to which the operations function responds to customers and adapts to the environment, seeing it as an outward analysis. On the other hand, the principles of production organization measure the extent to which the operations function responds customer needs, considering it an inward analysis. The tool reflects the complete search for the operations function current state, and the development of improvements and definition of control indicators according to the hierarchical approach turns out the main contributions.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[gestión de operaciones aeroportuarias]]></kwd>
<kwd lng="es"><![CDATA[enfoque jerárquico]]></kwd>
<kwd lng="es"><![CDATA[función de operaciones]]></kwd>
<kwd lng="es"><![CDATA[indicadores de control]]></kwd>
<kwd lng="en"><![CDATA[airport operations management]]></kwd>
<kwd lng="en"><![CDATA[hierarchical approach]]></kwd>
<kwd lng="en"><![CDATA[operations function]]></kwd>
<kwd lng="en"><![CDATA[control indicators]]></kwd>
</kwd-group>
</article-meta>
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