<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>1815-5936</journal-id>
<journal-title><![CDATA[Ingeniería Industrial]]></journal-title>
<abbrev-journal-title><![CDATA[Ing. Ind.]]></abbrev-journal-title>
<issn>1815-5936</issn>
<publisher>
<publisher-name><![CDATA[Facultad de Ingeniería Industrial, Instituto Superior Politécnico José Antonio Echeverría, Cujae.]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S1815-59362022000200099</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Aplicación del modelo de aseguramiento del proceso a la logística de servicios]]></article-title>
<article-title xml:lang="en"><![CDATA[Application of the Process Assurance Model to the service logistics]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Padilla-Aguiar]]></surname>
<given-names><![CDATA[Daimée]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Acevedo-Suárez]]></surname>
<given-names><![CDATA[José Antonio]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Urquiaga-Rodríguez]]></surname>
<given-names><![CDATA[Ana Julia]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Acevedo-Urquiaga]]></surname>
<given-names><![CDATA[Ana Julia]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Sablón-Cossío]]></surname>
<given-names><![CDATA[Neyfe]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Centro de Inmunología Molecular  ]]></institution>
<addr-line><![CDATA[La Habana ]]></addr-line>
<country>Cuba</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad Tecnológica de La Habana José Antonio Echeverría (CUJAE)  ]]></institution>
<addr-line><![CDATA[La Habana ]]></addr-line>
<country>Cuba</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Fundación Universitaria San Mateo  ]]></institution>
<addr-line><![CDATA[Bogotá ]]></addr-line>
<country>Colombia</country>
</aff>
<aff id="Af4">
<institution><![CDATA[,Universidad Técnica de Manabí  ]]></institution>
<addr-line><![CDATA[Manabí ]]></addr-line>
<country>Ecuador</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>08</month>
<year>2022</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>08</month>
<year>2022</year>
</pub-date>
<volume>43</volume>
<numero>2</numero>
<fpage>99</fpage>
<lpage>113</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_arttext&amp;pid=S1815-59362022000200099&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_abstract&amp;pid=S1815-59362022000200099&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_pdf&amp;pid=S1815-59362022000200099&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN La satisfacción de cliente es uno de los aspectos más importantes en la actualidad, siendo uno de los objetivos estratégicos del desarrollo de los sistemas logísticos el mejoramiento del servicio al cliente. En el artículo, se desarrolla el procedimiento del modelo de aseguramiento del proceso con el propósito de lograr la integración de los mismos que garanticen el servicio o producto hasta el cliente final. La aplicación se realiza en el Centro de Inmunología Molecular, una empresa de la biotecnología cubana. Se aplicaron técnicas como: observación directa, análisis documental, búsqueda bibliográfica y el empleo de software. Se utilizó como herramienta el Modelo de Aseguramiento del Proceso, que constituye una forma de asegurar dinámicamente las condiciones para el desempeño de un proceso, logrando un análisis más integral y flexible, garantizando el desempeño del proceso con niveles superiores de servicio.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT Customer satisfaction is one of the most important aspects today, one of the strategic objectives of the development of logistics systems being the improvement of customer service. In the article, it is to develop the procedure of the assurance model of the process in order to achieve the integration of the same that guarantee the service or product to the end customer. The application is made at the Center for Molecular Immunology, a Cuban biotechnology company. Techniques such as: direct observation, documentary analysis, bibliographic search and the use of software were applied. The Process Assurance Model was used as a tool, which constitutes a way of dynamically ensuring the conditions for the performance of a process, achieving a more comprehensive and flexible analysis, guaranteeing the performance of the process with higher levels of service.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[Modelo de gestión]]></kwd>
<kwd lng="es"><![CDATA[satisfacción a clientes]]></kwd>
<kwd lng="es"><![CDATA[modelo de aseguramiento del proceso]]></kwd>
<kwd lng="es"><![CDATA[control de gestión]]></kwd>
<kwd lng="en"><![CDATA[Management model]]></kwd>
<kwd lng="en"><![CDATA[customer satisfaction]]></kwd>
<kwd lng="en"><![CDATA[process assurance model]]></kwd>
<kwd lng="en"><![CDATA[management control]]></kwd>
</kwd-group>
</article-meta>
</front><back>
<ref-list>
<ref id="B1">
<label>1.</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Sergi]]></surname>
<given-names><![CDATA[BS]]></given-names>
</name>
<name>
<surname><![CDATA[D&#8217;Aleo]]></surname>
<given-names><![CDATA[V]]></given-names>
</name>
<name>
<surname><![CDATA[Konecka]]></surname>
<given-names><![CDATA[S]]></given-names>
</name>
<name>
<surname><![CDATA[Szopik-Depczy&#324;ska]]></surname>
<given-names><![CDATA[K]]></given-names>
</name>
<name>
<surname><![CDATA[Dembi&#324;ska]]></surname>
<given-names><![CDATA[I]]></given-names>
</name>
<name>
<surname><![CDATA[Ioppolo]]></surname>
<given-names><![CDATA[G.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Competitiveness and the Logistics Performance Index: The ANOVA method application for Africa, Asia, and the EU regions]]></article-title>
<source><![CDATA[Sustainable Cities and Society]]></source>
<year>2021</year>
<volume>69</volume>
</nlm-citation>
</ref>
<ref id="B2">
<label>2.</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Zhang]]></surname>
<given-names><![CDATA[L.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Analysis of logistics efficiency based on green supply chain]]></article-title>
<source><![CDATA[Fresenius Environ Bull]]></source>
<year>2021</year>
<volume>30</volume>
<numero>5</numero>
<issue>5</issue>
<page-range>5557-63</page-range></nlm-citation>
</ref>
<ref id="B3">
<label>3.</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Pinheiro de Lima]]></surname>
<given-names><![CDATA[O]]></given-names>
</name>
<name>
<surname><![CDATA[Breval Santiago]]></surname>
<given-names><![CDATA[S]]></given-names>
</name>
<name>
<surname><![CDATA[Rodríguez Taboada]]></surname>
<given-names><![CDATA[CM]]></given-names>
</name>
<name>
<surname><![CDATA[Follmann]]></surname>
<given-names><![CDATA[N.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Una nueva definición de la logística interna y forma de evaluar la misma]]></article-title>
<source><![CDATA[Ingeniare Revista chilena de ingeniería]]></source>
<year>2017</year>
<volume>25</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>264-76</page-range></nlm-citation>
</ref>
<ref id="B4">
<label>4.</label><nlm-citation citation-type="">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Mora García]]></surname>
<given-names><![CDATA[LA.]]></given-names>
</name>
</person-group>
<source><![CDATA[Gestión logística integral. Las mejores prácticas en la cadena de abastecimiento]]></source>
<year>2016</year>
<edition>Segunda</edition>
</nlm-citation>
</ref>
<ref id="B5">
<label>5.</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Cui]]></surname>
<given-names><![CDATA[Z]]></given-names>
</name>
<name>
<surname><![CDATA[Fu]]></surname>
<given-names><![CDATA[X]]></given-names>
</name>
<name>
<surname><![CDATA[Wang]]></surname>
<given-names><![CDATA[J]]></given-names>
</name>
<name>
<surname><![CDATA[Qiang]]></surname>
<given-names><![CDATA[Y]]></given-names>
</name>
<name>
<surname><![CDATA[Jiang]]></surname>
<given-names><![CDATA[Y]]></given-names>
</name>
<name>
<surname><![CDATA[Long]]></surname>
<given-names><![CDATA[Z.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[How does COVID-19 pandemic impact cities' logistics performance? An evidence from China's highway freight transport]]></article-title>
<source><![CDATA[Transport Policy]]></source>
<year>2022</year>
<volume>120</volume>
<page-range>11-22</page-range></nlm-citation>
</ref>
<ref id="B6">
<label>6.</label><nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Acevedo Suárez]]></surname>
<given-names><![CDATA[JA]]></given-names>
</name>
</person-group>
<source><![CDATA[La logística moderna en la empresa]]></source>
<year>2017</year>
<edition>3ra</edition>
<publisher-loc><![CDATA[La Habana (Cuba) ]]></publisher-loc>
<publisher-name><![CDATA[Editorial Felix Varela]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B7">
<label>7.</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Padilla-Aguiar]]></surname>
<given-names><![CDATA[D]]></given-names>
</name>
<name>
<surname><![CDATA[Acevedo-Suárez]]></surname>
<given-names><![CDATA[JA]]></given-names>
</name>
<name>
<surname><![CDATA[Rodríguez]]></surname>
<given-names><![CDATA[AJU]]></given-names>
</name>
<name>
<surname><![CDATA[Urquiaga]]></surname>
<given-names><![CDATA[AJA]]></given-names>
</name>
<name>
<surname><![CDATA[Cossío]]></surname>
<given-names><![CDATA[NS.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Development of a management model of support services in biotechnology companies]]></article-title>
<source><![CDATA[Revista Facultad de Ingeniería Universidad de Antioquia]]></source>
<year>2022</year>
</nlm-citation>
</ref>
<ref id="B8">
<label>8.</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Pujol]]></surname>
<given-names><![CDATA[IC]]></given-names>
</name>
<name>
<surname><![CDATA[Rodríguez]]></surname>
<given-names><![CDATA[AJU.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Modelacion del proceso de produccion de un biofarmaco mediante la aplicacion del modelo general de organizacion]]></article-title>
<source><![CDATA[Ingeniería Industrial]]></source>
<year>2005</year>
<volume>26</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>13-7</page-range></nlm-citation>
</ref>
<ref id="B9">
<label>9.</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Maryati]]></surname>
<given-names><![CDATA[I]]></given-names>
</name>
<name>
<surname><![CDATA[Purwandari]]></surname>
<given-names><![CDATA[B]]></given-names>
</name>
<name>
<surname><![CDATA[Santoso]]></surname>
<given-names><![CDATA[HB]]></given-names>
</name>
<name>
<surname><![CDATA[Budi]]></surname>
<given-names><![CDATA[I]]></given-names>
</name>
<name>
<surname><![CDATA[Solichah]]></surname>
<given-names><![CDATA[I]]></given-names>
</name>
<name>
<surname><![CDATA[Gani]]></surname>
<given-names><![CDATA[F.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Research Support Services in Indonesian Academic Digital Libraries: A Proposed Business Model and Prototype Design]]></article-title>
<source><![CDATA[DESIDOC Journal of Library &amp; Information Technology]]></source>
<year>2022</year>
<volume>42</volume>
<numero>1</numero>
<issue>1</issue>
</nlm-citation>
</ref>
<ref id="B10">
<label>10.</label><nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Fang]]></surname>
<given-names><![CDATA[H]]></given-names>
</name>
<name>
<surname><![CDATA[Cui]]></surname>
<given-names><![CDATA[D]]></given-names>
</name>
<name>
<surname><![CDATA[Cheng]]></surname>
<given-names><![CDATA[N]]></given-names>
</name>
<name>
<surname><![CDATA[Yuan]]></surname>
<given-names><![CDATA[Y]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Research on the Talent Training Model of Information and Interaction Design from the Perspective of Human Factors Engineering in the Digital Era. Proceedings]]></article-title>
<source><![CDATA[2020 International Conference on Innovation Design and Digital Technology]]></source>
<year>2020</year>
<publisher-name><![CDATA[ICIDDT]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B11">
<label>11.</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Cera]]></surname>
<given-names><![CDATA[G]]></given-names>
</name>
<name>
<surname><![CDATA[Khan]]></surname>
<given-names><![CDATA[KA]]></given-names>
</name>
<name>
<surname><![CDATA[Mlouk]]></surname>
<given-names><![CDATA[A]]></given-names>
</name>
<name>
<surname><![CDATA[Brabenec]]></surname>
<given-names><![CDATA[T.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Improving financial capability: the mediating role of financial behaviour]]></article-title>
<source><![CDATA[Ekon Istraz]]></source>
<year>2021</year>
<volume>34</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>1265-82</page-range></nlm-citation>
</ref>
<ref id="B12">
<label>12.</label><nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Acevedo Suárez]]></surname>
<given-names><![CDATA[JA.]]></given-names>
</name>
</person-group>
<source><![CDATA[Modelos y estrategias de desarrollo de la Logistica y las Redes de Valor en el entorno de Cuba y Latinoamérica]]></source>
<year>2008</year>
<publisher-name><![CDATA[Instituto Superior Politécnico Jose Antonio Echeverría]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B13">
<label>13.</label><nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Gómez Pellón]]></surname>
<given-names><![CDATA[M.]]></given-names>
</name>
</person-group>
<source><![CDATA[Gestión del Modelo de Aseguramiento de un Proceso a través de la herramienta de Comercio Electrónico Intercompras Tienda]]></source>
<year>2013</year>
<publisher-loc><![CDATA[La Habana ]]></publisher-loc>
<publisher-name><![CDATA[Instituto Superior Politécnico José A. Echeverría]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B14">
<label>14.</label><nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Padilla Aguiar]]></surname>
<given-names><![CDATA[D.]]></given-names>
</name>
</person-group>
<source><![CDATA[Modelo de Gestión en los Servicios de Apoyo en Empresa de la Biotecnología]]></source>
<year>2019</year>
<publisher-loc><![CDATA[La Habana, Cuba ]]></publisher-loc>
<publisher-name><![CDATA[Instituto Superior José Antonio Echeverría]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B15">
<label>15.</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Alemán de la Torre]]></surname>
<given-names><![CDATA[L]]></given-names>
</name>
<name>
<surname><![CDATA[Aguiar]]></surname>
<given-names><![CDATA[Padilla]]></given-names>
</name>
<name>
<surname><![CDATA[Rodríguez]]></surname>
<given-names><![CDATA[Piñero]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Sistema de gestión logístico para procesos de servicios]]></article-title>
<source><![CDATA[Ingeniería Industrial]]></source>
<year>2021</year>
<volume>42</volume>
<numero>2</numero>
<issue>2</issue>
<publisher-loc><![CDATA[La Habana Cuba ]]></publisher-loc>
<publisher-name><![CDATA[ISPJAE]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B16">
<label>16.</label><nlm-citation citation-type="journal">
<collab>Asamblea Nacional del Poder Popular</collab>
<article-title xml:lang=""><![CDATA[Decreto Nº 281 - Reglamento para la implantación y consolidación del Sistema de Dirección y Gestión Empresarial Cubano]]></article-title>
<source><![CDATA[Gac Of Repub Cuba]]></source>
<year>2007</year>
</nlm-citation>
</ref>
<ref id="B17">
<label>17.</label><nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Vega Vázquez]]></surname>
<given-names><![CDATA[R.]]></given-names>
</name>
</person-group>
<source><![CDATA[Implementación del Modelo de Aseguramiento de Procesos en la Planta Química de la Empresa LABIOFAM Villa Clara]]></source>
<year>2016</year>
<publisher-loc><![CDATA[Villa Clara ]]></publisher-loc>
<publisher-name><![CDATA[Universidad Central Marta Abreu de la Villas]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B18">
<label>18.</label><nlm-citation citation-type="">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Torralbas Velázquez]]></surname>
<given-names><![CDATA[A]]></given-names>
</name>
<name>
<surname><![CDATA[San Marful Tristá]]></surname>
<given-names><![CDATA[LE.]]></given-names>
</name>
</person-group>
<source><![CDATA[Análisis de la cadena logística de la producción de anticuerpos monoclonales en la planta ANTYTE]]></source>
<year>2014</year>
<publisher-loc><![CDATA[La Habana. Cuba ]]></publisher-loc>
</nlm-citation>
</ref>
<ref id="B19">
<label>19.</label><nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Rodríguez Morales]]></surname>
<given-names><![CDATA[A.]]></given-names>
</name>
</person-group>
<source><![CDATA[Aplicación del Modelo de Aseguramiento al Proceso (MAP) en la producción de ampolletas en la UEB AICA]]></source>
<year>2016</year>
<publisher-loc><![CDATA[La Habana, Cuba ]]></publisher-loc>
<publisher-name><![CDATA[Instituto Superior Politécnico José A. Echeverria (ISPJAE)]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B20">
<label>21.</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Taghizadeh-Hesary]]></surname>
<given-names><![CDATA[F]]></given-names>
</name>
<name>
<surname><![CDATA[Yoshino]]></surname>
<given-names><![CDATA[N.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Sustainable Solutions for Green Financing and Investment in Renewable Energy Projects]]></article-title>
<source><![CDATA[Energies]]></source>
<year>2020</year>
<volume>13</volume>
<numero>4</numero>
<issue>4</issue>
<page-range>18</page-range></nlm-citation>
</ref>
<ref id="B21">
<label>22.</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Stimac]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
<name>
<surname><![CDATA[Lych]]></surname>
<given-names><![CDATA[V]]></given-names>
</name>
<name>
<surname><![CDATA[Yurchenko]]></surname>
<given-names><![CDATA[Y.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Financial strategy development process]]></article-title>
<source><![CDATA[Financ Credit Act]]></source>
<year>2020</year>
<volume>3</volume>
<numero>34</numero>
<issue>34</issue>
<page-range>124-30</page-range></nlm-citation>
</ref>
<ref id="B22">
<label>23.</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Carden]]></surname>
<given-names><![CDATA[L]]></given-names>
</name>
<name>
<surname><![CDATA[Kovach]]></surname>
<given-names><![CDATA[JV]]></given-names>
</name>
<name>
<surname><![CDATA[Flores]]></surname>
<given-names><![CDATA[M.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Enhancing human resource management in process improvement projects]]></article-title>
<source><![CDATA[Organ Dyn]]></source>
<year>2021</year>
<volume>50</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>6</page-range></nlm-citation>
</ref>
<ref id="B23">
<label>24.</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Swenson]]></surname>
<given-names><![CDATA[K]]></given-names>
</name>
<name>
<surname><![CDATA[Farris]]></surname>
<given-names><![CDATA[J.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Human-Centered Business Process Management]]></article-title>
<source><![CDATA[Fujitsu Sci Tech J.]]></source>
<year>2009</year>
<volume>45</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>160-70</page-range></nlm-citation>
</ref>
<ref id="B24">
<label>25.</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Tanikawa]]></surname>
<given-names><![CDATA[H]]></given-names>
</name>
<name>
<surname><![CDATA[Fishman]]></surname>
<given-names><![CDATA[T]]></given-names>
</name>
<name>
<surname><![CDATA[Hashimoto]]></surname>
<given-names><![CDATA[S]]></given-names>
</name>
<name>
<surname><![CDATA[Daigo]]></surname>
<given-names><![CDATA[I]]></given-names>
</name>
<name>
<surname><![CDATA[Oguchi]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
<name>
<surname><![CDATA[Miatto]]></surname>
<given-names><![CDATA[A]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[A framework of indicators for associating material stocks and flows to service provisioning: Application for Japan 1990-2015]]></article-title>
<source><![CDATA[Journal of Cleaner Production]]></source>
<year>2021</year>
<page-range>285</page-range></nlm-citation>
</ref>
<ref id="B25">
<label>26.</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Smith]]></surname>
<given-names><![CDATA[JM.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The ethics of material provisioning: Insiders&#8217; views of work in the extractive industries]]></article-title>
<source><![CDATA[Extractive Industries and Society]]></source>
<year>2019</year>
<volume>6</volume>
<numero>3</numero>
<issue>3</issue>
<page-range>807-14</page-range></nlm-citation>
</ref>
<ref id="B26">
<label>27.</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Chin]]></surname>
<given-names><![CDATA[S]]></given-names>
</name>
<name>
<surname><![CDATA[Kim]]></surname>
<given-names><![CDATA[K]]></given-names>
</name>
<name>
<surname><![CDATA[Kim]]></surname>
<given-names><![CDATA[YS.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[A process-based quality management information system]]></article-title>
<source><![CDATA[Autom Constr.]]></source>
<year>2004</year>
<volume>13</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>241-59</page-range></nlm-citation>
</ref>
<ref id="B27">
<label>28.</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Swanson]]></surname>
<given-names><![CDATA[L.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[An information-processing model of maintenance management]]></article-title>
<source><![CDATA[Int J Prod Econ.]]></source>
<year>2003</year>
<volume>83</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>45-64</page-range></nlm-citation>
</ref>
<ref id="B28">
<label>29.</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Stancu]]></surname>
<given-names><![CDATA[V]]></given-names>
</name>
<name>
<surname><![CDATA[Lähteenmäki]]></surname>
<given-names><![CDATA[L.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Consumer-related antecedents of food provisioning behaviors that promote food waste]]></article-title>
<source><![CDATA[Food Policy]]></source>
<year>2022</year>
<page-range>108</page-range></nlm-citation>
</ref>
<ref id="B29">
<label>30.</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Cong]]></surname>
<given-names><![CDATA[P]]></given-names>
</name>
<name>
<surname><![CDATA[Zhang]]></surname>
<given-names><![CDATA[Z]]></given-names>
</name>
<name>
<surname><![CDATA[Zhou]]></surname>
<given-names><![CDATA[J]]></given-names>
</name>
<name>
<surname><![CDATA[Liu]]></surname>
<given-names><![CDATA[X]]></given-names>
</name>
<name>
<surname><![CDATA[Liu]]></surname>
<given-names><![CDATA[Y]]></given-names>
</name>
<name>
<surname><![CDATA[Wei]]></surname>
<given-names><![CDATA[T.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Customer Adaptive Resource Provisioning for Long-Term Cloud Profit Maximization under Constrained Budget]]></article-title>
<source><![CDATA[IEEE Transactions on Parallel and Distributed Systems]]></source>
<year>2022</year>
<volume>33</volume>
<numero>6</numero>
<issue>6</issue>
<page-range>1373-92</page-range></nlm-citation>
</ref>
</ref-list>
</back>
</article>
