<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>1815-5936</journal-id>
<journal-title><![CDATA[Ingeniería Industrial]]></journal-title>
<abbrev-journal-title><![CDATA[Ing. Ind.]]></abbrev-journal-title>
<issn>1815-5936</issn>
<publisher>
<publisher-name><![CDATA[Facultad de Ingeniería Industrial, Instituto Superior Politécnico José Antonio Echeverría, Cujae.]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S1815-59362022000400061</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[La gestión por competencias en entidades orientadas al servicio. Experiencias y avances]]></article-title>
<article-title xml:lang="en"><![CDATA[Management by competencies in service-oriented entities. Experiences and advances]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Becerra-Aliaga]]></surname>
<given-names><![CDATA[Diana]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Becerra-Alonso]]></surname>
<given-names><![CDATA[María Julia]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Lau-Fernández]]></surname>
<given-names><![CDATA[Rogelio]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Cadalzo-Díaz]]></surname>
<given-names><![CDATA[Yanela]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Tecnológica de La Habana José Antonio Echeverría  ]]></institution>
<addr-line><![CDATA[La Habana ]]></addr-line>
<country>Cuba</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Cooperativa de la Construcción ARQDECONS  ]]></institution>
<addr-line><![CDATA[La Habana ]]></addr-line>
<country>Cuba</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>00</month>
<year>2022</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>00</month>
<year>2022</year>
</pub-date>
<volume>43</volume>
<fpage>61</fpage>
<lpage>76</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_arttext&amp;pid=S1815-59362022000400061&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_abstract&amp;pid=S1815-59362022000400061&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_pdf&amp;pid=S1815-59362022000400061&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN El artículo tiene el propósito de exponer las experiencias de aplicaciones que evidencian diferentes enfoques en el uso y despliegue del sistema de competencias en dos entidades orientadas al servicio, pero que responden a formas de gestión diferentes. Se emplearon los siguientes métodos: el análisis documental, entrevistas, el Delphi por Rondas, cuestionario; ellos permitieron un diagnóstico inicial del enfoque referido y la determinación del sistema de competencias. La empresa ARQDECONS ha logrado evaluar a sus trabajadores y diseñar su proceso de formación teniendo en cuenta la medición del desarrollo de sus competencias. En el Centro Nacional Coordinador de Ensayos Clínicos (CENCEC) se actualizaron las competencias organizacionales junto con sus conceptualizaciones, como elemento de partida para rediseñar el resto del sistema. Como resultados más relevantes se cuenta con el uso del enfoque de competencia en dos entidades de sectores diferentes. Ambas experiencias sirven de referencia para lograr mayor intencionalidad y eficiencia en los procesos de formación y evaluación del desempeño.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT The article aims to present the management competencies within two service-oriented entities, but organized by different forms of management. The following methods were used: used as methods: documentary analysis, interviews, Delphi by rounds, questionnaire, allowing an initial diagnosis of the aforementioned approach and the determination of the competency system. The enterprise ARQDECONS management has achieved to assess its staff and to design an appropriate training process, taking into account the observed development of their competencies. At Centro NacionalCoordinador de Ensayos Clínicos (CENCEC) organization, the organizational competencies were updated along with their conceptualizations, prior to redesign the rest of the system.The most relevant results include the use of the competency approach in two entities from different sectors. Both experiences are useful as a reference to achieve greater intentionality and efficiency in the training and performance evaluation processes.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[competencias laborales]]></kwd>
<kwd lng="es"><![CDATA[gestión]]></kwd>
<kwd lng="es"><![CDATA[capital humano]]></kwd>
<kwd lng="en"><![CDATA[Job Competences]]></kwd>
<kwd lng="en"><![CDATA[management]]></kwd>
<kwd lng="en"><![CDATA[human capital]]></kwd>
</kwd-group>
</article-meta>
</front><back>
<ref-list>
<ref id="B1">
<label>1.</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[SOUTO]]></surname>
<given-names><![CDATA[A. L.]]></given-names>
</name>
<name>
<surname><![CDATA[MARRERO]]></surname>
<given-names><![CDATA[A. Y.]]></given-names>
</name>
<name>
<surname><![CDATA[MÁRQUEZ]]></surname>
<given-names><![CDATA[S. F.]]></given-names>
</name>
<name>
<surname><![CDATA[VERGARA]]></surname>
<given-names><![CDATA[R. A.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Incidencia de la Gestión de los Recursos Humanos en los resultados Organizacionales: ¿mito o realidad?]]></article-title>
<source><![CDATA[GECONTEC: Revista Internacional de Gestión del Conocimiento y la Tecnología]]></source>
<year>2020</year>
<volume>8</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>1-23</page-range></nlm-citation>
</ref>
<ref id="B2">
<label>2.</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[CUESTA]]></surname>
<given-names><![CDATA[S. A.]]></given-names>
</name>
<name>
<surname><![CDATA[LOPES]]></surname>
<given-names><![CDATA[M. I.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Hacia las competencias profesionales 4.0 en la empresa cubana]]></article-title>
<source><![CDATA[Revista Cubana de Ingeniería]]></source>
<year>2020</year>
<volume>11</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>66-76</page-range></nlm-citation>
</ref>
<ref id="B3">
<label>3.</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[AKOI]]></surname>
<given-names><![CDATA[S. M]]></given-names>
</name>
<name>
<surname><![CDATA[YESILTAS]]></surname>
<given-names><![CDATA[M.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The Impact of Human Resource Development (HRD) Practices on Organizational Performance: The Mediating Role of Human Capital]]></article-title>
<source><![CDATA[Revista de Cercetare si InterventieSociala]]></source>
<year>2020</year>
<volume>70</volume>
<page-range>90-118</page-range></nlm-citation>
</ref>
<ref id="B4">
<label>4.</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[BARROSO]]></surname>
<given-names><![CDATA[H. Y.]]></given-names>
</name>
<name>
<surname><![CDATA[BECERRA]]></surname>
<given-names><![CDATA[A. M J.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Aplicación de la gestión por competencias en una institución del sector cultural cubano]]></article-title>
<source><![CDATA[Revista Cubana de Ingeniería]]></source>
<year>2016</year>
<volume>7</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>39-47</page-range></nlm-citation>
</ref>
<ref id="B5">
<label>5.</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[CADALZO]]></surname>
<given-names><![CDATA[D. Y.]]></given-names>
</name>
<name>
<surname><![CDATA[BECERRA]]></surname>
<given-names><![CDATA[A. M J.]]></given-names>
</name>
<name>
<surname><![CDATA[ALBOJAIRE]]></surname>
<given-names><![CDATA[S. M.]]></given-names>
</name>
<name>
<surname><![CDATA[LÓPEZ]]></surname>
<given-names><![CDATA[D. R.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Determinación de las competencias organizacionales y de procesos en un centro del sector biofarmacéutico]]></article-title>
<source><![CDATA[Revista VacciMonitor]]></source>
<year>2016</year>
<volume>25</volume>
<numero>3</numero>
<issue>3</issue>
<page-range>77-83</page-range></nlm-citation>
</ref>
<ref id="B6">
<label>6.</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[MEDINA]]></surname>
<given-names><![CDATA[M. A.]]></given-names>
</name>
<name>
<surname><![CDATA[ÁVILA]]></surname>
<given-names><![CDATA[V. A.]]></given-names>
</name>
<name>
<surname><![CDATA[ORTIZ]]></surname>
<given-names><![CDATA[G. J.]]></given-names>
</name>
<name>
<surname><![CDATA[MARTÍNEZ]]></surname>
<given-names><![CDATA[R. M.]]></given-names>
</name>
<name>
<surname><![CDATA[GONZÁLEZ]]></surname>
<given-names><![CDATA[B.Y F.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Competencias claves para el teletrabajo en profesores de una institución superior cubana]]></article-title>
<source><![CDATA[Revista de Ingeniería Industrial]]></source>
<year>2021</year>
<volume>42</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>1-13</page-range></nlm-citation>
</ref>
<ref id="B7">
<label>7.</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[KHALIL DIRANI]]></surname>
<given-names><![CDATA[M.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Leadership competencies and the essential role of human resource development in times of crisis: a response to Covid-19 pandemic]]></article-title>
<source><![CDATA[Human ResourceDevelopment International]]></source>
<year>2020</year>
<volume>23</volume>
<numero>4</numero>
<issue>4</issue>
<page-range>380-94</page-range></nlm-citation>
</ref>
<ref id="B8">
<label>8.</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[ODRIOZOLA]]></surname>
<given-names><![CDATA[G. S.]]></given-names>
</name>
<name>
<surname><![CDATA[PALMA. A. A]]></surname>
<given-names><![CDATA[R.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Cooperativas no agropecuarias en el sector de la construcción en La Habana: un análisis de su gestión]]></article-title>
<source><![CDATA[Economía y Desarroll]]></source>
<year>2018</year>
<volume>159</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>80-96</page-range></nlm-citation>
</ref>
<ref id="B9">
<label>9.</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[CUEVAS]]></surname>
<given-names><![CDATA[P. O.]]></given-names>
</name>
<name>
<surname><![CDATA[MOLINA]]></surname>
<given-names><![CDATA[G. A.]]></given-names>
</name>
<name>
<surname><![CDATA[Fernández]]></surname>
<given-names><![CDATA[R. D.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Los ensayos clínicos y su impacto en la sociedad]]></article-title>
<source><![CDATA[Medisur]]></source>
<year>2016</year>
<volume>14</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>13-21</page-range></nlm-citation>
</ref>
<ref id="B10">
<label>10.</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[PASCUAL]]></surname>
<given-names><![CDATA[L. M A.]]></given-names>
</name>
<name>
<surname><![CDATA[JIMÉNEZ]]></surname>
<given-names><![CDATA[R. G.]]></given-names>
</name>
<name>
<surname><![CDATA[TORRES]]></surname>
<given-names><![CDATA[P. A.]]></given-names>
</name>
<name>
<surname><![CDATA[FORS]]></surname>
<given-names><![CDATA[L. M M.]]></given-names>
</name>
<name>
<surname><![CDATA[LÓPEZ]]></surname>
<given-names><![CDATA[Z. I.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Surgimiento, evolución y principales resultados del Centro Nacional Coordinador de Ensayos Clínicos]]></article-title>
<source><![CDATA[Revista Cubana de Farmacia]]></source>
<year>2011</year>
<volume>45</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>4-18</page-range></nlm-citation>
</ref>
<ref id="B11">
<label>11.</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[HENRIQUE]]></surname>
<given-names><![CDATA[T. F.]]></given-names>
</name>
<name>
<surname><![CDATA[LÓPEZ]]></surname>
<given-names><![CDATA[M G.]]></given-names>
</name>
<name>
<surname><![CDATA[BASSO]]></surname>
<given-names><![CDATA[L F.]]></given-names>
</name>
<name>
<surname><![CDATA[AREAL]]></surname>
<given-names><![CDATA[N.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Indicators used to measure service innovation and manufacturing innovation]]></article-title>
<source><![CDATA[Journal of Innovation &amp; Knowledge]]></source>
<year>2021</year>
<volume>6</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>11-26</page-range></nlm-citation>
</ref>
<ref id="B12">
<label>12.</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[AREAL]]></surname>
<given-names><![CDATA[N.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Indicators used to measure service innovation and manufacturing innovation]]></article-title>
<source><![CDATA[Journal of Innovation &amp; Knowledge]]></source>
<year>2021</year>
<volume>6</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>11-26</page-range></nlm-citation>
</ref>
<ref id="B13">
<label>13.</label><nlm-citation citation-type="">
<collab>Oficina Nacional de Normalización (ONN)</collab>
<source><![CDATA[NC 3000: Sistema de Gestión Integrada de Capital Humano-Vocabulario]]></source>
<year>2007</year>
<publisher-loc><![CDATA[La Habana, Cuba ]]></publisher-loc>
</nlm-citation>
</ref>
<ref id="B14">
<label>14</label><nlm-citation citation-type="">
<collab>Oficina Nacional de Normalización (ONN)</collab>
<source><![CDATA[NC 3001: Sistema de Gestión Integrada de Capital Humano-Requisitos]]></source>
<year>2007</year>
<publisher-loc><![CDATA[La Habana, Cuba ]]></publisher-loc>
</nlm-citation>
</ref>
<ref id="B15">
<label>15.</label><nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[CUESTA]]></surname>
<given-names><![CDATA[S. A.]]></given-names>
</name>
</person-group>
<source><![CDATA[Tecnología de Gestión de Recursos Humanos]]></source>
<year>2009</year>
<edition>3</edition>
<publisher-loc><![CDATA[La Habana (Cuba) ]]></publisher-loc>
<publisher-name><![CDATA[Editorial Félix Varela]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B16">
<label>16.</label><nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[CADALZO]]></surname>
<given-names><![CDATA[D. Y.]]></given-names>
</name>
</person-group>
<source><![CDATA[Tecnología para la gestión estratégica del capital humano en empresas de alta tecnología del sector biotecnológico farmacéutico]]></source>
<year>2017</year>
<publisher-loc><![CDATA[La Habana ]]></publisher-loc>
<publisher-name><![CDATA[Universidad Tecnológica de La Habana José Antonio Echeverría]]></publisher-name>
</nlm-citation>
</ref>
</ref-list>
</back>
</article>
