<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>1815-5936</journal-id>
<journal-title><![CDATA[Ingeniería Industrial]]></journal-title>
<abbrev-journal-title><![CDATA[Ing. Ind.]]></abbrev-journal-title>
<issn>1815-5936</issn>
<publisher>
<publisher-name><![CDATA[Facultad de Ingeniería Industrial, Instituto Superior Politécnico José Antonio Echeverría, Cujae.]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S1815-59362024000200135</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Mejora de procesos de negocios intensivos en conocimiento: aplicación en investigación y desarrollo]]></article-title>
<article-title xml:lang="en"><![CDATA[Knowledge intensive business process improvement: application to research and development]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Almeda]]></surname>
<given-names><![CDATA[Lisanne Díaz]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Hernández Nariño]]></surname>
<given-names><![CDATA[Arialys]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Camero Benavides]]></surname>
<given-names><![CDATA[Laura Beatriz]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Luis]]></surname>
<given-names><![CDATA[Geovani Díaz]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad de Matanzas  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Cuba</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>08</month>
<year>2024</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>08</month>
<year>2024</year>
</pub-date>
<volume>45</volume>
<numero>2</numero>
<fpage>135</fpage>
<lpage>152</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_arttext&amp;pid=S1815-59362024000200135&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_abstract&amp;pid=S1815-59362024000200135&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_pdf&amp;pid=S1815-59362024000200135&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN La ciencia y la innovación en salud está llamada a impulsar la producción y adquisición de nuevos conocimientos y tecnologías para mejorar la calidad de la formación del capital humano y la atención sanitaria. Este trabajo pretende ilustrar la aplicación del enfoque de gestión de procesos de negocio y sus contribuciones a la innovación y el conocimiento en procesos de investigación y desarrollo. Se diseñó un estudio pre-experimental en una universidad de ciencias médicas, con el empleo de métodos empíricos como la revisión documental, la observación, entrevistas y la modelación BPMN. Los resultados apuntaron a la propuesta de mejoras y potenciales innovaciones en los procedimientos de trabajo, basadas en propuestas de informatización y automatización de actividades. Estas herramientas gerenciales propician la mejora continua, la generación de prácticas innovadoras que capitalizan el uso intensivo del conocimiento en procesos de investigación y desarrollo.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT Research and innovation in healthcare is called to boost the production and acquisition of new knowledge and technologies to improve quality of human capital training and health care. The aim of this work is showing Business Process Management application and its contribution to knowledge and innovation on research and development processes. A pre-experimental study on Matanzas University of Medical Sciences, supported by empirical tools like document revision, observation, interviews and modelling. Results focused on improvements and potential innovations in the design of working procedures, based on computerization and automation-based solutions; as well as the evaluation of knowledge and innovation influence. These management tools favor continuous improvement and generation of innovative practices which capitalize intensive use of knowledge in research and development processes.]]></p></abstract>
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<kwd lng="es"><![CDATA[BPM]]></kwd>
<kwd lng="es"><![CDATA[conocimiento]]></kwd>
<kwd lng="es"><![CDATA[investigación]]></kwd>
<kwd lng="es"><![CDATA[innovación]]></kwd>
<kwd lng="es"><![CDATA[mejora]]></kwd>
<kwd lng="en"><![CDATA[BPM]]></kwd>
<kwd lng="en"><![CDATA[knowledge]]></kwd>
<kwd lng="en"><![CDATA[improvement]]></kwd>
<kwd lng="en"><![CDATA[research]]></kwd>
<kwd lng="en"><![CDATA[innovation]]></kwd>
</kwd-group>
</article-meta>
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