<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>1996-3521</journal-id>
<journal-title><![CDATA[Infodir]]></journal-title>
<abbrev-journal-title><![CDATA[Infodir]]></abbrev-journal-title>
<issn>1996-3521</issn>
<publisher>
<publisher-name><![CDATA[Editorial de Ciencias Médicas]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S1996-35212021000200016</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Bases metodológicas para la gestión por procesos en los servicios hospitalarios]]></article-title>
<article-title xml:lang="en"><![CDATA[Methodological bases for process management in hospital services]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Hernández Rodríguez]]></surname>
<given-names><![CDATA[Antonio Raunel]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad de Ciencias Médicas de La Habana Facultad &#8220;Manuel Fajardo&#8221; Hospital Ortopédico Docente &#8220;Fructuoso Rodríguez&#8221;]]></institution>
<addr-line><![CDATA[La Habana ]]></addr-line>
<country>Cuba</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>08</month>
<year>2021</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>08</month>
<year>2021</year>
</pub-date>
<numero>35</numero>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_arttext&amp;pid=S1996-35212021000200016&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_abstract&amp;pid=S1996-35212021000200016&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_pdf&amp;pid=S1996-35212021000200016&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN  Introducción:  Los servicios hospitalarios se encuentran en un entorno competitivo, los sistemas de gestión de la calidad deben orientarse hacia modelos que respondan a los conceptos de excelencia vigentes. El diseño y reordenamiento de las actividades clínico asistenciales desde una perspectiva de la gestión por procesos representa una oportunidad para la mejora continua de los servicios hospitalarios.  Objetivos:  Presentar los principios y bases metodológicas que permitan a las instituciones hospitalarias adoptar la gestión de calidad basada en un enfoque de procesos de los servicios hospitalarios.  Desarrollo: Se emplearon los métodos históricos lógicos, análisis y síntesis de documentos e inducción-deducción. Se estableció un marco teórico que propone las bases metodológicas para el diseño e implementación de la gestión de calidad con enfoque de procesos en las actividades de los servicios hospitalarios. Se definió el significado y valor agregado de la gestión de procesos clínicos, se destacó la reducción de la variabilidad clínica, la estandarización de las actividades asistenciales y la satisfacción de pacientes y profesionales.  Conclusiones:  La gestión de calidad basada en un enfoque de procesos mejora el desempeño de las instituciones hospitalarias. Se evidencia que los hospitales deben modificar sus modelos de gestión tradicional, lo cual implica, un reordenamiento de los flujos de trabajo, de manera, que aporten valor añadido dirigido a aumentar la satisfacción del paciente y a facilitar las tareas de los profesionales.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT  Introduction:  Hospital services are in a competitive environment, quality management systems must be oriented towards models that respond to the current concepts of excellence. The design and reordering of clinical care activities from a process management perspective represents an opportunity for continuous improvement of hospital services.  Objectives:  To present the principles and methodological bases that allow hospital institutions to adopt quality management based on a process approach to hospital services.  Development:  The logical historical methods, analysis and synthesis of documents and induction-deduction were used. A theoretical framework was established that proposes the methodological bases for the design and implementation of quality management with a process approach in the activities of hospital services. The meaning and added value of the management of clinical processes was defined, the reduction of clinical variability, the standardization of healthcare activities and the satisfaction of patients and professionals were highlighted.  Conclusions:  Quality management based on a process approach improves the performance of hospital institutions. It is evident that hospitals must modify their traditional management models, which implies a reordering of workflows, in such a way that they provide added value aimed at increasing patient satisfaction and facilitating the tasks of professionals.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[gestión por procesos]]></kwd>
<kwd lng="es"><![CDATA[sistema de gestión de calidad]]></kwd>
<kwd lng="es"><![CDATA[mejora continua]]></kwd>
<kwd lng="en"><![CDATA[process management]]></kwd>
<kwd lng="en"><![CDATA[quality management system]]></kwd>
<kwd lng="en"><![CDATA[continuous improvement]]></kwd>
</kwd-group>
</article-meta>
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<article-title xml:lang=""><![CDATA[Business process management in health care current challenges and future prospects]]></article-title>
<source><![CDATA[Innova-tion and Entrepreneurship in Health]]></source>
<year>2016</year>
<volume>3</volume>
<page-range>1-13</page-range></nlm-citation>
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</back>
</article>
