<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2218-3620</journal-id>
<journal-title><![CDATA[Revista Universidad y Sociedad]]></journal-title>
<abbrev-journal-title><![CDATA[Universidad y Sociedad]]></abbrev-journal-title>
<issn>2218-3620</issn>
<publisher>
<publisher-name><![CDATA[Editorial "Universo Sur"]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2218-36202019000100279</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Sistemas de calidad enfocado a las normas ISO 9001 y 21001: caso Facultad de Ciencias Administrativas de la Universidad de Guayaquil]]></article-title>
<article-title xml:lang="en"><![CDATA[Systems of quality focused on ISO 9001 and 21001 standards: case Faculty of Administrative Sciences of the University of Guayaquil]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Quimi Franco]]></surname>
<given-names><![CDATA[Dennise Ivonne]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad de Guayaquil  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Ecuador</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>03</month>
<year>2019</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>03</month>
<year>2019</year>
</pub-date>
<volume>11</volume>
<numero>1</numero>
<fpage>279</fpage>
<lpage>288</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_arttext&amp;pid=S2218-36202019000100279&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_abstract&amp;pid=S2218-36202019000100279&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_pdf&amp;pid=S2218-36202019000100279&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN La investigación es fruto de las pasantías de la Universidad de Valencia en España, en dónde se observó la eficiente implementación de las normas de estandarización ISO 9001/21001, en la que se palpó que una de las actividades más difíciles fue la estandarización de los contenidos del prospecto de los estudiantes, el plan de estudios del programa, los contornos de los cursos, los horarios de las clases y el método a seguir para cualquier cambio en los horarios originales de las clases. La Universidad de Guayaquil, no está lejos de poder ser acreditada, para ello se realizó esta revisión de la literatura de la situación actual que permitirá ir acreditando facultad por facultad en el proceso para ello se revisaron los beneficios de la norma y como empezar a implementarlas, se tomó un extracto de la acreditación de la Universidad de Nairobi a manera de ejemplo de lo que los directivos deben saber sobre la importancia de tener una certificación internacional.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT The research of the internships of the University of Valencia in Spain, where is the efficient implementation of standards of standardization, in which it was felt that one of the most difficult activities was the standardization ISO 9001/21001 of the contents of the prospectus of the students, the syllabus of the program, the connectors of the courses, the schedules of the classes and the method to follow to change in the original schedules of the classes. The University of Guayaquil is not far from being able to be accredited. For this purpose, this literature review of the real situation was made, which allowed to accredit the faculty power in the process to have it review the benefits and how to start implementing them, we took an excerpt from the accreditation of the University of Nairobi as an example of what managers should know about the importance of having an international certification.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[ISO 9001]]></kwd>
<kwd lng="es"><![CDATA[ISO 21001]]></kwd>
<kwd lng="es"><![CDATA[universidad]]></kwd>
<kwd lng="es"><![CDATA[calidad en educación]]></kwd>
<kwd lng="es"><![CDATA[sistema de gestión]]></kwd>
<kwd lng="en"><![CDATA[ISO 9001]]></kwd>
<kwd lng="en"><![CDATA[ISO 21001]]></kwd>
<kwd lng="en"><![CDATA[university]]></kwd>
<kwd lng="en"><![CDATA[quality in education]]></kwd>
<kwd lng="en"><![CDATA[management system]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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