<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2218-3620</journal-id>
<journal-title><![CDATA[Revista Universidad y Sociedad]]></journal-title>
<abbrev-journal-title><![CDATA[Universidad y Sociedad]]></abbrev-journal-title>
<issn>2218-3620</issn>
<publisher>
<publisher-name><![CDATA[Editorial "Universo Sur"]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2218-36202022000100320</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Estrategias de marketing de servicios en la enseñanza del idioma inglés para mejorar la imagen del Centro de Idiomas de la Senati]]></article-title>
<article-title xml:lang="en"><![CDATA[Marketing strategies for English language teaching services to enhance the image of the Senati Language Center]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Peralta Gutarra]]></surname>
<given-names><![CDATA[Karol Susan]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Landa Rojas]]></surname>
<given-names><![CDATA[Manuel Jesús]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Mantilla Chozo]]></surname>
<given-names><![CDATA[Miguel Ángel]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Soto Padilla]]></surname>
<given-names><![CDATA[Julio Arbues]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Gamonal Montoya]]></surname>
<given-names><![CDATA[José Alberto]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Nacional Mayor de San Marcos  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Perú</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>02</month>
<year>2022</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>02</month>
<year>2022</year>
</pub-date>
<volume>14</volume>
<numero>1</numero>
<fpage>320</fpage>
<lpage>332</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_arttext&amp;pid=S2218-36202022000100320&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_abstract&amp;pid=S2218-36202022000100320&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_pdf&amp;pid=S2218-36202022000100320&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN Esta investigación tiene como objetivo principal determinar el impacto que hay entre las dimensiones de las Estrategias Competitivas del Marketing de Servicios en el nivel de enseñanza de idiomas que ofrece el Centro de Idiomas de la SENATI, para mejorar la marca de esa institución. La muestra ha estado conformada por un total de 40 estudiantes. Para el análisis de estos datos se ha realizado un cuestionario en dos secciones, del cual se operacionalizan las respuestas aplicando la escala de Likert. Como resultado se ha encontrado que el nivel de estrategias competitivas en el Centro de Idiomas no se ha implementado bien, así como las ventajas competitivas en costos del servicio, diferenciación y enfoque se considera bajos. Estas dimensiones impactaron en un nivel moderado sobre la enseñanza del idioma inglés en esa institución, que a su vez fue considerada con nivel bajo.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT The main objective of this research is to determine the impact of the dimensions of the Competitive Strategies of Service Marketing on the level of language teaching offered by the SENATI Language Center, in order to improve the brand of that institution. The sample consisted of a total of 40 students. For the analysis of these data, a questionnaire was conducted in two sections, from which the answers were operationalized by applying the Likert scale. As a result it has been found that the level of competitive strategies in the Language Center has not been well implemented, as well as the competitive advantages in service costs, differentiation and focus are considered low. These dimensions had a moderate impact on English language teaching in that institution, which in turn was considered low.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[Marketing de servicios]]></kwd>
<kwd lng="es"><![CDATA[satisfacción del servicio]]></kwd>
<kwd lng="es"><![CDATA[costos del servicio]]></kwd>
<kwd lng="en"><![CDATA[Service marketing]]></kwd>
<kwd lng="en"><![CDATA[service satisfaction]]></kwd>
<kwd lng="en"><![CDATA[service costs]]></kwd>
</kwd-group>
</article-meta>
</front><back>
<ref-list>
<ref id="B1">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Alonso]]></surname>
<given-names><![CDATA[G.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Marketing de servicios: reinterpretando la cadena de valor]]></article-title>
<source><![CDATA[Palermo Business Review]]></source>
<year>2008</year>
<volume>2</volume>
<numero>8</numero>
<issue>8</issue>
<page-range>83-96</page-range></nlm-citation>
</ref>
<ref id="B2">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Álvarez]]></surname>
<given-names><![CDATA[P. M.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[La planificación en la nueva regulación eléctrica]]></article-title>
<source><![CDATA[Cuadernos de energía]]></source>
<year>2014</year>
<numero>42</numero>
<issue>42</issue>
<page-range>26-32</page-range></nlm-citation>
</ref>
<ref id="B3">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Arellano]]></surname>
<given-names><![CDATA[R.]]></given-names>
</name>
</person-group>
<source><![CDATA[Marketing. Enfoque América Latina.]]></source>
<year>2010</year>
<publisher-name><![CDATA[Pearson Educación]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B4">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Borah]]></surname>
<given-names><![CDATA[A.]]></given-names>
</name>
<name>
<surname><![CDATA[Skiera]]></surname>
<given-names><![CDATA[B.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Marketing and investor behavior: Insights, introspections, and indications]]></article-title>
<source><![CDATA[International Journal of Research in Marketing]]></source>
<year>2021</year>
<volume>38</volume>
<numero>4</numero>
<issue>4</issue>
<page-range>811-6</page-range></nlm-citation>
</ref>
<ref id="B5">
<nlm-citation citation-type="">
<collab>Conexión ESAN</collab>
<source><![CDATA[Entrevista a Roberto Solano. ¿Qué aspectos considera el marketing de servicios?]]></source>
<year>2015</year>
</nlm-citation>
</ref>
<ref id="B6">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Deleg Aguilar]]></surname>
<given-names><![CDATA[A. M.]]></given-names>
</name>
<name>
<surname><![CDATA[Pintado Valladolid]]></surname>
<given-names><![CDATA[C. R.]]></given-names>
</name>
</person-group>
<source><![CDATA[Propuesta para el desarrollo de gestion de marketing de servicios aplicado al parador turistico El Chorro del Cantón Girón.]]></source>
<year>2014</year>
<publisher-name><![CDATA[Universidad Politécnica Salesiana]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B7">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Figueroa Cruz]]></surname>
<given-names><![CDATA[M.]]></given-names>
</name>
<name>
<surname><![CDATA[Borja Salinas]]></surname>
<given-names><![CDATA[E.]]></given-names>
</name>
<name>
<surname><![CDATA[Plúas Salazar]]></surname>
<given-names><![CDATA[R. M.]]></given-names>
</name>
<name>
<surname><![CDATA[Castro Castillo]]></surname>
<given-names><![CDATA[G. J.]]></given-names>
</name>
<name>
<surname><![CDATA[Tovar Arcos]]></surname>
<given-names><![CDATA[G. R.]]></given-names>
</name>
<name>
<surname><![CDATA[Estupiñan Ricardo]]></surname>
<given-names><![CDATA[J.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Estudio situacional para determinar estrategias formativas en la atención a escolares con necesidades educativas especiales en la zona 5 del Ecuador]]></article-title>
<source><![CDATA[Investigación Operacional]]></source>
<year>2019</year>
<volume>40</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>255-66</page-range></nlm-citation>
</ref>
<ref id="B8">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[García-Sanchis]]></surname>
<given-names><![CDATA[M.]]></given-names>
</name>
<name>
<surname><![CDATA[Gil-Saura]]></surname>
<given-names><![CDATA[I.]]></given-names>
</name>
<name>
<surname><![CDATA[Berenguer-Contrí]]></surname>
<given-names><![CDATA[G.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Dimensionalidad del servicio universitario: una aproximación desde un enfoque de marketing.]]></article-title>
<source><![CDATA[Revista iberoamericana de educación superior]]></source>
<year>2015</year>
<volume>6</volume>
<numero>15</numero>
<issue>15</issue>
<page-range>26-49</page-range></nlm-citation>
</ref>
<ref id="B9">
<nlm-citation citation-type="">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Garcon]]></surname>
<given-names><![CDATA[E.]]></given-names>
</name>
</person-group>
<source><![CDATA[Manual del Instructor Marketing de Servicios]]></source>
<year>2009</year>
</nlm-citation>
</ref>
<ref id="B10">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Grönroos]]></surname>
<given-names><![CDATA[C.]]></given-names>
</name>
</person-group>
<source><![CDATA[Marketing y gestión de servicios]]></source>
<year>1994</year>
<publisher-name><![CDATA[Diaz de Santos]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B11">
<nlm-citation citation-type="">
<collab>Instituto Peruano de Marketing</collab>
<source><![CDATA[Calidad en el servicio]]></source>
<year>2021</year>
</nlm-citation>
</ref>
<ref id="B12">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Kotler]]></surname>
<given-names><![CDATA[P.]]></given-names>
</name>
<name>
<surname><![CDATA[Armstrong]]></surname>
<given-names><![CDATA[G.]]></given-names>
</name>
<name>
<surname><![CDATA[Saunders]]></surname>
<given-names><![CDATA[J.]]></given-names>
</name>
<name>
<surname><![CDATA[Wong]]></surname>
<given-names><![CDATA[V.]]></given-names>
</name>
<name>
<surname><![CDATA[Miquel]]></surname>
<given-names><![CDATA[S.]]></given-names>
</name>
<name>
<surname><![CDATA[Bigné]]></surname>
<given-names><![CDATA[E.]]></given-names>
</name>
<name>
<surname><![CDATA[Cámara]]></surname>
<given-names><![CDATA[D.]]></given-names>
</name>
</person-group>
<source><![CDATA[Introducción al marketing]]></source>
<year>1999</year>
<edition>2ª ed</edition>
<publisher-name><![CDATA[Prentice Hall Iberia. S.R.L.]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B13">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Porter]]></surname>
<given-names><![CDATA[M.]]></given-names>
</name>
</person-group>
<source><![CDATA[Estrategia Competitiva: Técnicas para el análisis de los sectores industriales y de la competencia]]></source>
<year>1985</year>
<publisher-name><![CDATA[Ediciones Continental]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B14">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Schmidt Wellington]]></surname>
<given-names><![CDATA[R.]]></given-names>
</name>
<name>
<surname><![CDATA[Kassouf Pizzinatto]]></surname>
<given-names><![CDATA[N.]]></given-names>
</name>
<name>
<surname><![CDATA[Canhadas Belli]]></surname>
<given-names><![CDATA[H.]]></given-names>
</name>
<name>
<surname><![CDATA[Dias de Carvalho]]></surname>
<given-names><![CDATA[A.]]></given-names>
</name>
<name>
<surname><![CDATA[Abrantes dos Santos]]></surname>
<given-names><![CDATA[R.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Estrategias de marketing en servicios educativos. Estudio de casos en la enseñanza de idiomas.]]></article-title>
<source><![CDATA[Invenio]]></source>
<year>2014</year>
<volume>17</volume>
<numero>33</numero>
<issue>33</issue>
<page-range>37-54</page-range></nlm-citation>
</ref>
<ref id="B15">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Stanton]]></surname>
<given-names><![CDATA[W.]]></given-names>
</name>
<name>
<surname><![CDATA[Etzel]]></surname>
<given-names><![CDATA[M.]]></given-names>
</name>
<name>
<surname><![CDATA[Walter]]></surname>
<given-names><![CDATA[B.]]></given-names>
</name>
</person-group>
<source><![CDATA[Fundamentos de marketing]]></source>
<year>2007</year>
<edition>14</edition>
<publisher-name><![CDATA[McGraw-Hill]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B16">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Torres]]></surname>
<given-names><![CDATA[C.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[El marketing al servicio de las organizaciones del tercer sector]]></article-title>
<source><![CDATA[Estudios Gerenciales]]></source>
<year>2013</year>
<volume>29</volume>
<numero>129</numero>
<issue>129</issue>
<page-range>386-95</page-range></nlm-citation>
</ref>
<ref id="B17">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Vargas]]></surname>
<given-names><![CDATA[A.]]></given-names>
</name>
<name>
<surname><![CDATA[Tejada]]></surname>
<given-names><![CDATA[H.]]></given-names>
</name>
<name>
<surname><![CDATA[Colmenares]]></surname>
<given-names><![CDATA[S.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Estándares básicos de competencias en lenguas extranjeras (inglés): una lectura crítica]]></article-title>
<source><![CDATA[Lenguaje]]></source>
<year>2008</year>
<volume>36</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>241-75</page-range></nlm-citation>
</ref>
<ref id="B18">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Vázquez]]></surname>
<given-names><![CDATA[R.]]></given-names>
</name>
<name>
<surname><![CDATA[Trespalacios]]></surname>
<given-names><![CDATA[J.]]></given-names>
</name>
</person-group>
<source><![CDATA[Marketing: Estrategias y aplicaciones sectoriales]]></source>
<year>2005</year>
<publisher-name><![CDATA[S.L. Civitas Ediciones]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B19">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Zeithmal]]></surname>
<given-names><![CDATA[V.]]></given-names>
</name>
<name>
<surname><![CDATA[Bitner]]></surname>
<given-names><![CDATA[M.]]></given-names>
</name>
<name>
<surname><![CDATA[Gremler]]></surname>
<given-names><![CDATA[D.]]></given-names>
</name>
</person-group>
<source><![CDATA[Marketing de Servicios]]></source>
<year>2009</year>
<publisher-name><![CDATA[McGraw-Hill]]></publisher-name>
</nlm-citation>
</ref>
</ref-list>
</back>
</article>
