<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2227-1899</journal-id>
<journal-title><![CDATA[Revista Cubana de Ciencias Informáticas]]></journal-title>
<abbrev-journal-title><![CDATA[RCCI]]></abbrev-journal-title>
<issn>2227-1899</issn>
<publisher>
<publisher-name><![CDATA[Editorial Ediciones Futuro]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2227-18992023000300007</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Métodos y criterios para valorar la calidad en uso de las aplicaciones móviles para atención al ciudadano cubano.]]></article-title>
<article-title xml:lang="en"><![CDATA[Methods and criteria to assess the quality in the use of mobile applications for Cuban citizen services.]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Velázquez Hidalgo]]></surname>
<given-names><![CDATA[Arlennys Susana]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Fernández Pérez]]></surname>
<given-names><![CDATA[Yamilis]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Pacheco Jeréz]]></surname>
<given-names><![CDATA[Yoandrys Silverio]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Zulueta Véliz]]></surname>
<given-names><![CDATA[Yeleny]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad de las Ciencias Informáticas Dirección de Educación de Posgrado ]]></institution>
<addr-line><![CDATA[ La Habana]]></addr-line>
<country>Cuba</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad de las Ciencias Informáticas Dirección General de Alimentos ]]></institution>
<addr-line><![CDATA[ La Habana]]></addr-line>
<country>Cuba</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>09</month>
<year>2023</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>09</month>
<year>2023</year>
</pub-date>
<volume>17</volume>
<numero>3</numero>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_arttext&amp;pid=S2227-18992023000300007&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_abstract&amp;pid=S2227-18992023000300007&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_pdf&amp;pid=S2227-18992023000300007&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN La industria de software en Cuba desempeña un papel crucial en la economía digital del país y en la evolución de los negocios. El aumento significativo en el uso de la telefonía móvil y acceso a internet, ha permitido un crecimiento en el desarrollo de aplicaciones que simplifican procesos y servicios de atención al ciudadano. Evaluar la calidad en uso de aplicaciones móviles es esencial para determinar la satisfacción del usuario y la competitividad de las empresas de desarrollo, así como ayudar a la toma de decisiones. La evaluación es un proceso complejo debido a la cantidad, diversidad de criterios a considerar y las múltiples relaciones existentes entre ellos; a lo cual se adiciona la complejidad de agregar dichos criterios para obtener un índice de calidad. El objetivo de esta investigación consiste en identificar los criterios a valorar y el método de solución para agregar la información y obtener un índice de calidad en uso. Se precisa modelar el proceso de evaluación de la calidad en uso de las aplicaciones móviles para la atención a los ciudadanos cubanos como un problema de toma de decisiones de selección y evaluación, y así lograr un proceso más transparente y manejable para los usuarios. Como resultado de la investigación, se determinó como criterios los definidos en el modelo de calidad en uso de la ISO/IEC 25010 y el método TOPSIS de decisión multicriterio.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT The software industry in Cuba plays a crucial role in the country's digital economy and in the evolution of business. The significant increase in the use of mobile telephony and internet access has allowed a growth in the development of applications that simplify processes and citizen services. Evaluating the quality of use of mobile applications is essential to determine user satisfaction and the competitiveness of development companies, as well as to help decision making. Evaluation is a complex process due to the number and diversity of criteria to be considered and the multiple relationships between them; to which is added the complexity of aggregating these criteria to obtain a quality index. The objective of this research is to identify the criteria to be evaluated and the solution method to aggregate the information and obtain a quality index in use. It is necessary to model the evaluation process of the quality in use of mobile applications for the attention of Cuban citizens as a problem of selection and evaluation decision making, and thus achieve a more transparent and manageable process for users. As a result of the research, the criteria defined in the ISO/IEC 25010 quality in use model and the TOPSIS multi-criteria decision method were determined as criteria.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[aplicaciones móviles]]></kwd>
<kwd lng="es"><![CDATA[evaluación de la calidad en uso]]></kwd>
<kwd lng="es"><![CDATA[toma de decisiones]]></kwd>
<kwd lng="es"><![CDATA[criterios de calidad]]></kwd>
<kwd lng="es"><![CDATA[métodos de decisión multicriterios]]></kwd>
<kwd lng="en"><![CDATA[mobile applications]]></kwd>
<kwd lng="en"><![CDATA[evaluation of quality in use]]></kwd>
<kwd lng="en"><![CDATA[decision making]]></kwd>
<kwd lng="en"><![CDATA[quality criteria, multi-criteria decision methods]]></kwd>
</kwd-group>
</article-meta>
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<page-range>4333-43</page-range></nlm-citation>
</ref>
</ref-list>
</back>
</article>
