<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2306-9155</journal-id>
<journal-title><![CDATA[Retos de la Dirección]]></journal-title>
<abbrev-journal-title><![CDATA[Rev retos]]></abbrev-journal-title>
<issn>2306-9155</issn>
<publisher>
<publisher-name><![CDATA[Centro de Estudios de Dirección Empresarial Territorial de la Universidad de Camagüey Ignacio Agramonte Loynaz]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2306-91552020000200327</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Evaluación de la satisfacción laboral]]></article-title>
<article-title xml:lang="en"><![CDATA[Evaluation of Work Satisfaction]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Cuesta Santos]]></surname>
<given-names><![CDATA[Armando]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Tecnológica de La Habana Facultad de Ingeniería Industrial ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Cuba</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>12</month>
<year>2020</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>12</month>
<year>2020</year>
</pub-date>
<volume>14</volume>
<numero>2</numero>
<fpage>327</fpage>
<lpage>353</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_arttext&amp;pid=S2306-91552020000200327&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_abstract&amp;pid=S2306-91552020000200327&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_pdf&amp;pid=S2306-91552020000200327&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN  Objetivo:  Una tecnología con un modelo matemático, sustentado en presupuestos de teorías psicológicas centradas en la satisfacción de necesidades y de expectativas, acorde a exigencias de la ISO 9001: 2015.  Métodos:  La observación científica y la experimentación secuencial antes-después de la evaluación de la satisfacción laboral, y medidas para su mejora continua.  Resultado:  Se obtuvo una tecnología con su modelo y algoritmo, mediante la cual es posible evaluar la satisfacción e ir a su mejora continua.  Conclusiones:  Se argumenta el sustento de la evaluación de la satisfacción laboral en teorías psicológicas vinculadas a la satisfacción de las necesidades y las expectativas.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT  Objective:  A technology using a mathematical model, supported by the rationale of psychological theories centered on the satisfaction of needs and expectations, according to the requirements established by ISO 9001: 2015.  Methods:  Scientific observation and sequential experimentation (before-after) evaluation of work satisfaction, and measures for continuous improvement.  Results:  The creation of a technology with a model and algorithm through which work satisfaction can be measured, and continuous improvement can be performed. Conclusions: The rationale for evaluation of work satisfaction is explained through psychological theories linked to need and expectation satisfaction.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[satisfacción laboral]]></kwd>
<kwd lng="es"><![CDATA[evaluación de la satisfacción laboral]]></kwd>
<kwd lng="es"><![CDATA[evaluación de la satisfacción de clientes internos]]></kwd>
<kwd lng="en"><![CDATA[work satisfaction]]></kwd>
<kwd lng="en"><![CDATA[evaluation of work satisfaction]]></kwd>
<kwd lng="en"><![CDATA[evaluation of internal customer satisfaction]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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