<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2307-2113</journal-id>
<journal-title><![CDATA[Revista Cubana de Información en Ciencias de la Salud]]></journal-title>
<abbrev-journal-title><![CDATA[Rev. cuba. inf. cienc. salud]]></abbrev-journal-title>
<issn>2307-2113</issn>
<publisher>
<publisher-name><![CDATA[Centro Nacional de Información de Ciencias MédicasEditorial Ciencias Médicas]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2307-21132021000200009</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Las tecnologías de la información y la comunicación como factor de desempeño competitivo en instituciones de salud]]></article-title>
<article-title xml:lang="en"><![CDATA[Information and Communication Technologies as a competitive performance factor in health]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Ramírez Pérez]]></surname>
<given-names><![CDATA[José Felipe]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[López Torres]]></surname>
<given-names><![CDATA[Virginia Guadalupe]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Vidal Ledo]]></surname>
<given-names><![CDATA[María Josefina]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Ramírez Pérez]]></surname>
<given-names><![CDATA[Alicia del Rosario]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Morejón Valdés]]></surname>
<given-names><![CDATA[Maylevis]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Autónoma de Baja California  ]]></institution>
<addr-line><![CDATA[Ensenada Baja California]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Escuela Nacional de Salud Pública  ]]></institution>
<addr-line><![CDATA[ La Habana]]></addr-line>
<country>Cuba</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universidad de Ciencias Médicas  ]]></institution>
<addr-line><![CDATA[ Cienfuegos]]></addr-line>
<country>Cuba</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>06</month>
<year>2021</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>06</month>
<year>2021</year>
</pub-date>
<volume>32</volume>
<numero>2</numero>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_arttext&amp;pid=S2307-21132021000200009&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_abstract&amp;pid=S2307-21132021000200009&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_pdf&amp;pid=S2307-21132021000200009&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN En la actualidad la elevación del desempeño competitivo constituye una prioridad en las instituciones de salud. Tal exigencia tiene el propósito de reducir los costos de atención y aumentar la productividad, en un contexto donde la demanda de servicios hospitalarios es cada vez mayor por el acelerado envejecimiento poblacional y el incremento de los costos de atención. Disímiles investigaciones han demostrado que con el empleo de las tecnologías de la información y la comunicación se puede elevar el desempeño competitivo en salud. Dentro de estas, la Minería de Procesos posibilita mejorar la ejecución de los procesos de negocio, con el impacto en el empleo de recursos, así como en los tiempos y en la satisfacción del proceso de atención. El objetivo de la investigación fue analizar el impacto que tienen las tecnologías de la información y la comunicación como factor de desempeño competitivo en las instituciones de salud, a partir de su evaluación en el Sistema de Información Hospitalaria XAVIA HIS, por medio de la aplicación de Minería de Procesos. La investigación presentó un enfoque cualitativo, con alcance explicativo y un diseño no experimental, donde se empleó el análisis documental y la modelación. Fue aplicada al Sistema de Información Hospitalaria XAVIA HIS en el año 2019. Para esto, fue utilizada la metodología computacional para la aplicación de la Minería de Procesos. Como resultado se obtuvo un modelo adecuado a la realidad y fácilmente analizable, que constató el impacto de las tecnologías de la información y la comunicación en la elevación del desempeño competitivo en las instituciones de salud.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT At present, it constitutes a priority the competitive performance elevation in health institutions. This exigence has a purpose to reduce the costs of healthcare and increase productivity, in a context where the demand for hospital services is increasing, due to the accelerated aging of the population and the increase in the costs of healthcare. Different researches have shown that with the use of Information and Communication Technologies, competitive performance in health can be increased. Within this, Process Mining allows to improve the execution of business processes, which it impacts the use of resources, as well as the times and satisfaction of the healthcare process. The objective is to analyze the impact that Information and Communication Technologies have, as a factor of competitive performance in health institutions, based on their evaluation in the XAVIA HIS Hospital Information System, through the application of Process Mining. The research has a qualitative approach, with explanatory scope and non-experimental design, where documentary analysis and modeling are used. It is applied to the Hospital Information System XAVIA HIS in 2019. For this, the Methodology was used for the application of process mining. As a result, a model adapted to reality and easily analyzed is obtained, which it is confirms the impact of Information and Communication Technologies in increasing competitive performance in health institutions.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[Desempeño competitivo]]></kwd>
<kwd lng="es"><![CDATA[eficiencia hospitalaria]]></kwd>
<kwd lng="es"><![CDATA[Minería de Procesos]]></kwd>
<kwd lng="es"><![CDATA[tecnologías de la información y la comunicación]]></kwd>
<kwd lng="es"><![CDATA[toma de decisiones]]></kwd>
<kwd lng="en"><![CDATA[Competitive performance]]></kwd>
<kwd lng="en"><![CDATA[decision making]]></kwd>
<kwd lng="en"><![CDATA[hospital efficiency]]></kwd>
<kwd lng="en"><![CDATA[information and communication technologies]]></kwd>
<kwd lng="en"><![CDATA[process mining]]></kwd>
</kwd-group>
</article-meta>
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