<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0138-6557</journal-id>
<journal-title><![CDATA[Revista Cubana de Medicina Militar]]></journal-title>
<abbrev-journal-title><![CDATA[Rev. cuban. med. mil.]]></abbrev-journal-title>
<issn>0138-6557</issn>
<publisher>
<publisher-name><![CDATA[Centro Nacional de Información de Ciencias MédicasEditorial Ciencias Médicas]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0138-65572023000400004</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Calidad de atención y satisfacción en un servicio de laboratorio clínico]]></article-title>
<article-title xml:lang="en"><![CDATA[Quality of care and satisfaction in a laboratory service]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Huyhua-De la Cruz]]></surname>
<given-names><![CDATA[Randy A.]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
<xref ref-type="aff" rid="Aaf"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Valladares-Garrido]]></surname>
<given-names><![CDATA[Mario J.]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
<xref ref-type="aff" rid="Aaf"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Hernández-Yépez]]></surname>
<given-names><![CDATA[Palmer J.]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Pereira-Victorio]]></surname>
<given-names><![CDATA[César Johan]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
<xref ref-type="aff" rid="Aaf"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Bupa Latinoamérica Laboratorio Clínico AngloLab ]]></institution>
<addr-line><![CDATA[ Lima]]></addr-line>
<country>Perú</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad Privada Norbert Wiener Escuela de Posgrado ]]></institution>
<addr-line><![CDATA[ Lima]]></addr-line>
<country>Peru</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universidad Cesar Vallejo Escuela de Medicina ]]></institution>
<addr-line><![CDATA[ Piura]]></addr-line>
<country>Perú</country>
</aff>
<aff id="Af4">
<institution><![CDATA[,Hospital Regional Lambayeque Oficina de Epidemiología ]]></institution>
<addr-line><![CDATA[ Chiclayo]]></addr-line>
<country>Perú</country>
</aff>
<aff id="Af5">
<institution><![CDATA[,Universidad Privada Norbert Wiener Escuela Académico Profesional de Medicina Humana ]]></institution>
<addr-line><![CDATA[Lima Perú]]></addr-line>
<country>Peru</country>
</aff>
<aff id="Af6">
<institution><![CDATA[,Universidad Continental  ]]></institution>
<addr-line><![CDATA[ Lima]]></addr-line>
<country>Perú</country>
</aff>
<aff id="Af7">
<institution><![CDATA[,Universidad Castilla La Mancha Facultad de Ciencias de la Salud Departamento de Ciencias Médicas]]></institution>
<addr-line><![CDATA[ Talavera de la Reina]]></addr-line>
<country>Spain</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>12</month>
<year>2023</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>12</month>
<year>2023</year>
</pub-date>
<volume>52</volume>
<numero>4</numero>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_arttext&amp;pid=S0138-65572023000400004&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_abstract&amp;pid=S0138-65572023000400004&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_pdf&amp;pid=S0138-65572023000400004&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN  Introducción:  La administración organizacional en salud busca garantizar una atención efectiva y una gestión eficiente; evalúa la atención y satisfacción que a su vez guardan una estrecha y compleja relación.  Objetivo:  Estimar la asociación entre la calidad de atención y la satisfacción del usuario externo, del servicio de laboratorio clínico.  Métodos:  Estudio cuantitativo, correlacional, de diseño observacional transversal. La población estudiada fueron usuarios atendidos en el servicio de laboratorio clínico de un hospital privado, en Lima, Perú, a quienes se les aplicó un cuestionario de elaboración propia sobre calidad de atención y otro de satisfacción del usuario adaptado del modelo SERVPERF. La información obtenida fue analizada con el software IBM SPSS Statistics 23.0 y para la prueba de hipótesis se aplicó el coeficiente de correlación de Spearman.  Resultados:  De los 220 usuarios encuestados, el 69,1 % calificó como alta la calidad brindada, en la cual la dimensión mejor calificada fue la calidad humana (71,8 %); asimismo, el 73,6 % de los usuarios afirmaron estar satisfechos y dentro de ello, las dimensiones con mayor satisfacción fueron la empatía (73,2 %) y la seguridad (73,1 %).  Conclusiones:  La calidad de atención y sus dimensiones que la conforman se asocian con la satisfacción de los usuarios.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT  Introduction:  The healthcare management seeks to guarantee effective care and efficient management, assesses care and satisfaction, which in turn have a close and complex relationship.  Objective:  To estimate the association between the quality of care and the satisfaction of the external user of the clinical laboratory service.  Methods: Quantitative, correlational study, with a cross-sectional observational design. The population studied were users treated in the clinical laboratory service of a private hospital in Lima, Peru, to whom a self-developed questionnaire was applied on quality of care and another on user satisfaction adapted from the SERVPERF model. The information obtained was analyzed with the IBM SPSS Statistics 23.0 software and Spearman's correlation coefficient was applied for the hypothesis test.  Results:  Of the 220 users surveyed, 69.1% rated the quality provided as high, in which the best rated dimension was human quality (71.8%); Likewise, 73.6% of the users stated that they were satisfied and within this, the dimensions with the greatest satisfaction were empathy (73.2%) and security (73.1%).  Conclusions:  The quality of care and its dimensions that make it up are associated with user satisfaction.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[calidad de la atención de salud]]></kwd>
<kwd lng="es"><![CDATA[satisfacción del paciente]]></kwd>
<kwd lng="es"><![CDATA[servicios de laboratorio clínico]]></kwd>
<kwd lng="en"><![CDATA[quality of health care]]></kwd>
<kwd lng="en"><![CDATA[patient satisfaction]]></kwd>
<kwd lng="en"><![CDATA[clinical laboratory services]]></kwd>
</kwd-group>
</article-meta>
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