<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2227-1899</journal-id>
<journal-title><![CDATA[Revista Cubana de Ciencias Informáticas]]></journal-title>
<abbrev-journal-title><![CDATA[Rev cuba cienc informat]]></abbrev-journal-title>
<issn>2227-1899</issn>
<publisher>
<publisher-name><![CDATA[Editorial Ediciones Futuro]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2227-18992020000300124</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Aspectos claves para la informatización y el Gobierno Electrónico]]></article-title>
<article-title xml:lang="en"><![CDATA[Main aspects of informatization and Electronic Government]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[García Baluja]]></surname>
<given-names><![CDATA[Walter]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Plasencia Soler]]></surname>
<given-names><![CDATA[Juan Antonio]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad de las Ciencias Informáticas  ]]></institution>
<addr-line><![CDATA[ La Habana]]></addr-line>
<country>Cuba</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>09</month>
<year>2020</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>09</month>
<year>2020</year>
</pub-date>
<volume>14</volume>
<numero>3</numero>
<fpage>124</fpage>
<lpage>147</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_arttext&amp;pid=S2227-18992020000300124&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_abstract&amp;pid=S2227-18992020000300124&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_pdf&amp;pid=S2227-18992020000300124&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN El empleo intensivo y creativo de las Tecnologías de la Información y la Comunicación introduce cambios al modo en que los bienes y servicios son producidos y distribuidos, modifica las rutinas de vida de los ciudadanos y produce un cambio radical en sus expectativas, lo que significa una transformación cultural. El proceso de informatización, núcleo de esa transformación, resulta todavía desconocido para muchos jefes, especialistas y para la sociedad en general. Esto motiva, entre otros problemas, que en su adopción predominen los enfoques técnicos y poco sistémicos, lo cual entorpece el avance del proceso a cualquier nivel, especialmente en las instituciones. En la búsqueda de solución para estas carencias y tomando como punto de partida que la informatización de procesos es base fundamental para un Gobierno Electrónico exitoso, los autores proponen varios aspectos que consideran esenciales para el desarrollo efectivo de la informatización en las instituciones, siempre desde una perspectiva tecnológica y organizativa. Se realizan propuestas de las definiciones de partida para informatizar una organización, se identifican los pasos esenciales para la informatización de un proceso, así como los principales actores que intervienen. Por último, se complementan las propuestas anteriores con la formulación de un grupo de buenas prácticas.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT The intensive and creative use of Information and Communication Technologies introduces changes in the way goods and services are produced and distributed, modifies citizens' life routines and produces a radical change in their expectations, which leads to comprehend that means a cultural transformation. The informatization process, the core of this transformation, is still unknown for bosses, specialists and for society in general. Technical and non-systemic approaches predominate in its treatment, which hinders the progress of the process in institutions and in society. Looking for solutions to these lacks, and taking as a starting point the informatization of processes as a fundamental basis for a successful e-government, the authors propose several aspects that they consider essential for the effective development of informatization in institutions, always from a technological and organizational perspective. They make proposals for the initial definitions to informatize an organization, identify the essential steps for the informatization of a process, as well as the main actors involved. Finally, the previous proposals are complemented with the formulation of a group of good practices.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[informatización]]></kwd>
<kwd lng="es"><![CDATA[informatización de procesos]]></kwd>
<kwd lng="es"><![CDATA[gestión por procesos]]></kwd>
<kwd lng="es"><![CDATA[gobierno electrónico]]></kwd>
<kwd lng="es"><![CDATA[tecnologías de la información y la comunicación]]></kwd>
<kwd lng="en"><![CDATA[informatization]]></kwd>
<kwd lng="en"><![CDATA[informatization of processes]]></kwd>
<kwd lng="en"><![CDATA[process management]]></kwd>
<kwd lng="en"><![CDATA[electronic government]]></kwd>
<kwd lng="en"><![CDATA[information and communication technologies]]></kwd>
</kwd-group>
</article-meta>
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