<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2310-340X</journal-id>
<journal-title><![CDATA[Cooperativismo y Desarrollo]]></journal-title>
<abbrev-journal-title><![CDATA[Coodes]]></abbrev-journal-title>
<issn>2310-340X</issn>
<publisher>
<publisher-name><![CDATA[Universidad de Pinar del Río "Hermanos Saíz Montes de Oca"]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2310-340X2022000100145</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Modelo conceptual de la calidad percibida de hoteles de ciudad]]></article-title>
<article-title xml:lang="pt"><![CDATA[Modelo conceitual da qualidade percebida dos hotéis urbanos]]></article-title>
<article-title xml:lang="en"><![CDATA[Conceptual model of the perceived quality of city hotels]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[López Cruz]]></surname>
<given-names><![CDATA[Marie]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Rodríguez Veiguela]]></surname>
<given-names><![CDATA[Yanlis]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Pons García]]></surname>
<given-names><![CDATA[Roberto Carmelo]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Tanda Díaz]]></surname>
<given-names><![CDATA[Jensy]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad de Matanzas "Camilo Cienfuegos"  ]]></institution>
<addr-line><![CDATA[Matanzas ]]></addr-line>
<country>Cuba</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>04</month>
<year>2022</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>04</month>
<year>2022</year>
</pub-date>
<volume>10</volume>
<numero>1</numero>
<fpage>145</fpage>
<lpage>160</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_arttext&amp;pid=S2310-340X2022000100145&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_abstract&amp;pid=S2310-340X2022000100145&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.sld.cu/scielo.php?script=sci_pdf&amp;pid=S2310-340X2022000100145&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen La calidad percibida constituye una temática ampliamente abordada en la literatura; no obstante, no se ha logrado establecer un modelo conceptual que explique la calidad de hoteles de ciudad, aun cuando estos constituyen una parte esencial de la oferta turística urbana, contribuyendo a su posicionamiento como destino turístico. La identidad e imagen urbana se convierten en determinantes en el valor percibido por el cliente, por lo que influyen en la calidad hotelera. En función de esto, el objetivo de la investigación consistió en: proponer un modelo conceptual de calidad percibida de hoteles de ciudad. A partir de ello, fue posible definir las relaciones entre las variables que intervienen en el proceso. Se desarrolló una investigación exploratoria y descriptiva, para lo cual se utilizó una metodología cualitativa y cuantitativa. Los principales resultados fueron: la revisión bibliográfica y análisis de los principales modelos de calidad de servicios, el análisis de las variables más abordadas en la literatura, la propuesta de un modelo de elección de hoteles urbanos y la propuesta de un modelo de calidad percibida de hoteles de ciudad.]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo A qualidade percebida é um tema amplamente abordado na literatura; no entanto, não foi possível estabelecer um modelo conceitual para explicar a qualidade dos hotéis urbanos, ainda que estes constituam uma parte essencial da oferta turística urbana, contribuindo para seu posicionamento como destino turístico. A identidade e a imagem urbana tornam-se determinantes no valor percebido pelo cliente e, portanto, influenciam a qualidade do hotel. Com base nisso, o objetivo da pesquisa consistia em: propor um modelo conceitual de percepção de qualidade dos hotéis da cidade. A partir disto, foi possível definir as relações entre as variáveis envolvidas no processo. Foi realizada uma pesquisa exploratória e descritiva, para a qual foi utilizada uma metodologia qualitativa e quantitativa. Os principais resultados foram: a revisão bibliográfica e análise dos principais modelos de qualidade de serviço, a análise das variáveis mais abordadas na literatura, a proposta de um modelo de escolha de hotel urbano e a proposta de um modelo de qualidade percebida dos hotéis urbanos.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract Perceived quality is a topic widely addressed in the literature; however, no conceptual model has been established to explain the quality of city hotels, even though they are an essential part of the urban tourism offer, contributing to their positioning as a tourist destination. Identity and urban image become determinants in the value perceived by the client, and therefore influence hotel quality. Based on this, the objective of the research was to propose a conceptual model of perceived quality of city hotels. From this, it was possible to define the relationships between the variables involved in the process. An exploratory and descriptive research was developed, for which a qualitative and quantitative methodology was used. The main results were: the bibliographic review and analysis of the main service quality models, the analysis of the variables most addressed in the literature, the proposal of a model of choice of urban hotels and the proposal of a model of perceived quality of city hotels.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[calidad percibida]]></kwd>
<kwd lng="es"><![CDATA[hoteles de ciudad]]></kwd>
<kwd lng="es"><![CDATA[modelo de elección de ciudad]]></kwd>
<kwd lng="es"><![CDATA[modelo conceptual de la calidad percibida de hoteles de ciudad]]></kwd>
<kwd lng="pt"><![CDATA[qualidade percebida]]></kwd>
<kwd lng="pt"><![CDATA[hotéis urbanos]]></kwd>
<kwd lng="pt"><![CDATA[modelo de escolha da cidade]]></kwd>
<kwd lng="pt"><![CDATA[modelo conceitual de qualidade percebida dos hotéis urbanos]]></kwd>
<kwd lng="en"><![CDATA[perceived quality]]></kwd>
<kwd lng="en"><![CDATA[city hotels]]></kwd>
<kwd lng="en"><![CDATA[city choice model]]></kwd>
<kwd lng="en"><![CDATA[conceptual model of perceived quality of city hotels]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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