Abstract

RAMIREZ BETANCOURT, Francisco et al. Efficient sanitary administration? The Stomatologic Clinic Case. Rev. Med. Electrón. [online]. 2014, vol.36, n.2, pp. 160-170. ISSN 1684-1824.

The administration of health care institutions is an important theme for achieving the patients and relatives satisfaction, and the right usage of the available resources at the same time. Health Care System in Cuba is budgeted and for that, an efficient management is vital in distributing the resources for better results. Quality costs are an important indicator to consider in this theme. Inside the national Health Care System, stomatologic clinics are organizations where it is fashionable the theme of the continuous management improvement on the basis of the quality costs. In the current work we carried out an evaluation of the quality costs at the Teaching Stomatologic Clinic III Congreso del Partido, took as the basis of the improvement program. The total quality cost was $ 22 394.15 in 2011. 62,69 % was caused by mistakes essentially related with re-elaboration, wastes, partial paralyzing because of few instrumental, among other causes that were the base of the improvement program.

Keywords : stomalogy; sanitary administration; public health; quality in the stomatologic care.

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