Abstract

MONAGAS-DOCASAL, Marusia. Intellectual capital and knowledge management. Ing. Ind. [online]. 2012, vol.33, n.2, pp. 142-150. ISSN 1815-5936.

The article presents an analysis of the concepts of knowledge management and intellectual capital, as well as the assessment of 12 models for measuring intellectual capital, which could be used, totally or partially, in Cuban hotel companies, due to their characteristics and application concepts. Some inadequacies in the above mentioned models are identified, which do not limit the use of their indicators in measuring intellectual capital in hotel companies. As a result, the decision is to use the indicators of the Skandia model, concentrated into 4 groups: client, human resources, renovation and development, and processes. Out of the 85 indicators of this model, experts consider that 23 can be applied in Cuban hotel companies.

Keywords : intellectual capital; knowledge management; hotel companies.

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