Introduction:

In the presence of SARS-CoV-2, the new coronavirus and causative agent of COVID-19, a pandemic has been triggered worldwide, resulting in millions of patients and high fatality rates. This crisis presents challenges at all levels, hence Psychology as a behavioral science, has the function not only of predicting how it will affect people, but also how to help reduce their emotional impact.

Objective:

Propose self-help bulletins as psychological support tools to promote coping strategies in the face of the crisis generated by COVID-19.

Methods:

A qualitative study was conducted through an action-research design, this was structured as a process of diffusion of innovations and followed three stages of work: knowledge of innovation, persuasion for adoption of innovation and decision to adopt innovation

Results:

Until the closing of this report, an average of 23930 visits were reached for the totality of the 10 published bulletins. The predominance of visualizations in females was manifested, however, men and women between the ages of 25-34 years coincide. Issues related to care and self-care; family; behavioral alterations and older adults were favorably evaluated.

Conclusions:

The comments made by the beneficiaries of the proposed self-help actions show the relevance for the current crisis situation. A favorable dynamic of change was identified at the reflective-experiential and behavioral level.

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