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Revista Cubana de Enfermería
On-line version ISSN 1561-2961
Abstract
RECONDE SUAREZ, Deimy and BORGES DAMAS, Lareisy. Evaluation of quality management of Nursing services at the International Center for Neurological Restoration. Rev Cubana Enfermer [online]. 2023, vol.39 Epub June 10, 2023. ISSN 1561-2961.
Introduction:
The evaluation of quality management of Nursing services is emerging as a useful tool to outline strategies to improve organizational processes and meet customer needs,
Objective:
To evaluate the quality management of nursing services.
Methods:
Quantitative, descriptive, cross-sectional, cross-sectional study at the International Center for Neurological Restoration, Havana, Cuba, in the year 2022. Sixty nurses with 5 or more years of service, belonging to the services Static Injuries, Biological Brain Restoration, Care for Cubans, Rachimedullary Injuries, Movement Disorders and Neurosurgery participated. A survey was applied, adapted to the hospital context based on the European Model of Excellence EFQM. The mean was used as a summary measure. The evaluation was considered a strong point (acceptable) when the actual value achieved was equal to or higher than the desired value, and an area for improvement (not acceptable) when the actual value did not reach the desired value.
Results:
The overall score was 977.88 out of 1000 points required by the Model. Two areas for improvement were detected at the expense of criteria 3 (involve stakeholders) and 5 (manage operation and transformation). Strengths were evidenced with emphasis on a culture of quality and high qualification of professionals.
Conclusion:
The evaluation of quality management in nursing services is considered acceptable.
Keywords : Quality of Health Care; Quality, Access and Evaluation of Health Care; Quality Improvement; Nursing Services.