Introduction:

in view of COVID-19, the population needs for psychological counseling increased; paradoxically, circumstances hindered the traditional face-to-face counseling, consequently telepsychology service was the alternative.

Objective:

to socialize the main actions developed by Pinar del Rio psychologists with emphasis on telepsychology service, to provide counseling and support to the population to cope with COVID-19.

Methods:

descriptive and cross-sectional study was carried out in Pinar del Río, between March and June 2020, applying dialectic, historical-logical methods, individual interview and documentary analysis with an intentional sample of five-type subjects chosen from the group of Pinar del Río psychologists.

Results:

the constant counseling of psychologists was favored, through several means: online consult, in the provincial online-newspaper with 1 688 visits; in Pinar del Río television-network, with the space “Psycho-support at Home” and other typical programs, also from Guama radio station and its municipal studios. A WhatsApp Group was created, which led initiatives such as the development of messages of support for vulnerable groups, disseminated on social networks and carried out face-to-face counseling with diagnosed positive cases, suspects, health personnel, as well as in quarantined communities. Sports psychologists combined telephone and virtual counseling for athletes and their families.

Conclusions:

the application of telepsychology was a challenge for psychologists and at the same time an opportunity that stimulate new learning approaches and greater professional and personal cohesion to offer help to the population in the dealing with COVID-19.

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