Introduction:

The implementation of the system of management of the quality in the Center of Immunology and Biological Products has not produced the expected results. Target: to exhibit factors that affect the implementation of the system.

Methods:

An exploratory descriptive study was carried out through a survey from January until May, 2018 in the Center of Immunology and Biological Products of the University of Medical Sciences of Camagüey, Cuba. The universe shaped by 31 persons to whom there was applied a survey, which was analyzed by the methods of test re-test and Alpha of Cronbach.

Results:

The answers to the survey reflected that all the activities of the center have not been integrated to the system of management of the quality, the intrinsic and extrinsic motivation is not achieved for its implementation. It was demonstrated leadership of order and control and it persisted the opinion that with the manuals of organization and a hierarchical structure would achieve the expected results. The managers do not contribute all their potential to this work, the beneficiaries neither have turned into participants nor have constituted networks rhizome with high communication among themselves and style of self-organized work and participative activities have not been systematized in search of team consensus.

Discussion:

There were identified factors that affect the implementation of the system of management of the quality and a change of paradigm is proposed towards the knowledge integration to achieve sustainably the wished changes.

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