Foundation:

the quality and safety in patient care is the service providers’ technical and ethical obligation through the processes and results transparency of the actions carried out by the aforementioned health systems.

Objective:

to determine the patient safety’s culture in the health staff of the Canoa Health Center

Methods:

a mixed cross-sectional, descriptive study was carried out, the population was made up of 19 health professionals and 379 users who have attended the operating unit from August 2021 to July 2022. The technique used was a nine closed questions survey and observation with an observation guide.

Results:

it was evidenced that the health professionals vast majority fulfill with the protocols for the medications preparation and administration. All participants prepare and administer the medications themselves, and 94.7% administer the correct medication with the proper dosage, checking the expiration date and providing education to the patient and the family. However, 42.1% of the evaluated professionals do not verify the allergic history before administering a medication.

Conclusions:

the study made it possible to identify many weaknesses in the health staff’s culture of patient safety of the Canoa health center. Therefore, establishing strategies to improve the quality of care, in communication, will allow them to reduce the risks of adverse events and promote a culture of safety in health staff.

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