Abstract

REAL-PEREZ, Grether Lucía; GARCIA-DIHIGO, Joaquín Aramis  and  PILOTO-FLEITAS, Neydalis. The use of ergonomic evaluation index for chambermaids in the hotel industry. Ing. Ind. [online]. 2012, vol.33, n.1, pp. 2-12. ISSN 1815-5936.

The main objective of this work was the implementation of a procedure for the construction of Ergonomic Evaluation Index (IEEc) for chambermaids in the hotel industry. The IEEc, is an ergonomic diagnostic tool in the area, which includes 5 factors used to evaluate the chambermaids´ work: workplace conditions, work organization, physical workload, psychosocial and safety factor. Such index allows to obtain, in a comprehensive way, a value for the IEEc and thus to establish a program of improvements to increase the quality of working life and also allows comparisons between different entities or witºh subsequent evaluations in the same entity, to monitor developments.

Keywords : ergonomics; ergonomic index; ergonomic diagnosis; chambermaids; improvement program.

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