Background:

in the context of higher education institutions, organizational performance becomes relevant due to the fundamental role that these organizations have in the formation of human capital. Its link with quality underlies organizational, scientific and intellectual improvement.

Objective:

to base the application of tools derived from quality management systems in the evaluation of organizational performance from the scientific-researcing component.

Methods:

a descriptive study was carried out at Matanzas University of Medical Sciences, from 2018 to 2020. Theoretical methods were applied for the foundation of the investigation, and empirical ones: documentary review of work reports and the analysis of organizational performance indicators.

Results:

the diagnosis revealed non-conformities associated with the efficiency and effectiveness of the academic processes, the scientific-methodological work, and the mechanisms for analysis, measurement, and improvement of the functioning of the scientific-researching component. Consequently, the design of instruments to evaluate performance with the integration of tools such as audits and quality costs were pointed out as research opportunities.

Conclusions:

the study revealed the opportunity and scientific value of addressing the scientific-researching performance management of the medical university, based on quality management tools.

        · abstract in Spanish     · text in Spanish     · Spanish ( pdf )