Abstract

MONTANE MARSAL, Naivi  and  CUESTA SANTOS, Armando. Psychosocial intangible assets and their effect on the organizational performance of sustainable banking. Universidad y Sociedad [online]. 2023, vol.15, n.3, pp. 413-425.  Epub June 30, 2023. ISSN 2218-3620.

Psychosocial intangible assets have proven to be important key to the efficiency and effectiveness of labor organizations. The research carried out confirmed the lack of studies and management models of psychosocial intangible assets, due to their hidden nature, greater difficulty of measurement, management and whose effect is indirect and potential in the generation of value in the future. A conceptual model was designed for the management of psychosocial intangible assets in Cuban banking. The model favors the management and measurement of psychosocial intangibles in a context of alignment with the human resources strategy, in order to determine their impact on organizational performance. The practical application of the model in the current Cuban financial context determined the links between the management of people and the work processes in which it is developed, as well as verified the people at the center of management with their work skills, their leadership, job satisfaction, perspective of the organization and commitment. At the same time, it shed light on the positive correlations between the variables and the relevance of their application to other financial contexts.

Keywords : Psychosocial intangible assets; Strategic alignment; Organizational performance.

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