Objective:

A technology using a mathematical model, supported by the rationale of psychological theories centered on the satisfaction of needs and expectations, according to the requirements established by ISO 9001: 2015.

Methods:

Scientific observation and sequential experimentation (before-after) evaluation of work satisfaction, and measures for continuous improvement.

Results:

The creation of a technology with a model and algorithm through which work satisfaction can be measured, and continuous improvement can be performed. Conclusions: The rationale for evaluation of work satisfaction is explained through psychological theories linked to need and expectation satisfaction.

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