Introduction:

In the National Center for Minimally Invasive Surgery, the NC-ISO 9001: 2015 Quality Management System was implemented since 2005. However, in the postgraduate process, the risks have not been systematically and comprehensively managed, which may affect performance.

Objective:

To identify the risk factors that influence performance of the postgraduate training process and to plan the actions for their treatment.

Methods:

A qualitative, non-experimental study was carried out in the period between February and March 2019. For the diagnosis of risks, some techniques were used, such as focus group, the SWOT matrix, the survey, and Ishikawa’s cause-and-effect analysis. In addition, the probability-consequence matrix was used to assess the priority of the identified risks.

Results:

The diagnosis allowed to provide the foundations for the need to manage comprehensively the risks that affect the postgraduate training process. Nine of the identified risks are considered high and have the highest priority for the establishment of control measures. Seven are moderate and also measures are taken for their minimization.

Conclusions:

The risks identified are related to inadequate planning of the process indicators and the non-inclusion of all aspects that affect management in the postgraduate level. The treatment of the risks according to their priority will allow to increase the performance of the process and meet the requirements of the NC-ISO 9001: 2015 standard.

        · abstract in Spanish     · text in Spanish     · Spanish ( pdf )