Resumo

RUIZ-ALVAREZ, Jennifer et al. Particularities of the process improvement in management Information Technology and Communications. Ing. Ind. [online]. 2013, vol.34, n.1, pp. 26-39. ISSN 1815-5936.

In the 21st century is a matter of great importance to be on a par with the technological advances, with the aim of achieving the organizational goals and objectives. This is why the Information and Communications Technologies (ICTs) play an important role in the development of every company and in order to do this, they require to be kept in a continuous improvement in relation to the international standards. The Integrated Technology Research Complex (CITI, by its Spanish acronym) arises in the current technological revolution, so that its organizational design process includes the strategic process ICT Management. This process has gone through several stages in its design, which has shown the complexity of its systematic updating. This situation makes it convenient to develop and apply a methodological tool that allows redefining the key elements of its operation continuously, in line with the most updated international models, I order to contribute to the proper management of the organization.

Palavras-chave : process; management; Information and Communications Technologies.

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