Resumo

VEGA DE LA CRUZ, Leudis Orlando; TAPIA CLARO, Ileana Irene  e  LEYVA CARDENOSA, Elisa. Multi-Criteria Self-Assessment of Critical Fundamental Processes in a Higher Education Institution. Rev. Cubana Edu. Superior [online]. 2019, vol.38, n.1 ISSN 0257-4314.

Nowadays, institutional self-assessment is due to demands for universities to keep up with advances in society, and be at the same time a reflection of it. In this paper, critical fundamental processes in a higher education institution are assessed as an aid to the institutional self-assessment. Petri nets for modeling processes, and multi-criteria and validation techniques were used. The results show weaknesses in process quality. Some suggestions to enhance control are made.

Palavras-chave : institutional self-assessment; quality; multi-criteria modeling; Petri nets; validation.

        · resumo em Espanhol     · texto em Espanhol     · Espanhol ( pdf )