Resumo

CERVANTES MOLINA, Ximena Paola  e  OVIEDO BAYAS, Byron. The micro, small, medium enterprises of the manufacturing sector: A study of the context of process management in el canton, El Empalme, Ecuador. Universidad y Sociedad [online]. 2018, vol.10, n.5, pp. 366-371.  Epub 02-Dez-2018. ISSN 2218-3620.

The research was developed in the manufacturing Mipymes of El Empalme-Ecuador, Canton in order to identify the existence of management by processes in them. The investigation was descriptive, in which a simple random probabilistic sampling was applied. We worked with a confidence level of 95.00% and a margin of error of 5.00%. The formula for finite populations was applied, resulting in a sample of 82 MSMEs from the manufacturing sector. It was known that their owners are unaware of process management techniques, so 73.17% of the interviewees do not have improvement plans in order to improve their actions; 67.07% lack knowledge as to the consequences of the failures in the process; 97.56% does not have any system to detect failures and the level of updating procedures to execute operations is low with 73.17 percent.

Palavras-chave : MSMEs; manufacturing; process management.

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