Resumo

LOPEZ HUNG, Eduardo  e  JOA TRIAY, Lai Gen. Computer systems and services managed by constraints. RCIM [online]. 2018, vol.10, n.2 ISSN 1684-1859.

Despite the entropic nature of the development of theories around the Administration, the most recent ones focus the organization or institution as a system composed of subsystems that interact with each other and with the environment. Many management tools have emerged for example the Theory of Constraints, which has become a boom and has gained wide acceptance. It states to find all those conditions in the organizational environment that could restrict the growth to the always desired state of any organization, known as systemic quality; and in accordance with that state, to make decisions that could allow reaching it. In this paper the restrict situation related to the management of computer systems and services shown in the Faculty of Technology of the University of Medical Sciences of Santiago de Cuba is analysed. For that purpose, some theoretical methods were used such as: analysis and synthesis, and historical and logical one; and some empiric methods, for example: scientific observation, surveys, and bibliography review. Finally, some transformation and adaptation activities are proposed, to help to increase the possibility of satisfy the identified needs and thus increase the systemic quality of the institution.

Palavras-chave : Computer systems; computer services; Theory of Constraints; management.

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