Resumen

OCHOA GONZALEZ, Diego Alfredo; VALVERDE GRANDAL, Orietta  y  ADAY PRIETO, Felicia. Level of satisfaction with the information services in the Faculty of Stomatology of Havana . Rev Cubana Estomatol [online]. 2008, vol.45, n.2. ISSN 0034-7507.

OBJECTIVE: to determine the level of satisfaction with the information services of the library of the Faculty of Stomatology of Havana. METHODS: A study was carried out by using a questionnaire in a representative sample of the users of these services. RESULTS: there were determined the main limitations in the variables promotion, accessibility, tangibility and exhaustivity, which cause unsatisfaction with the services offered, basically among pre- and postgraduate students. CONCLUSIONS: the results evidenced the unsatisfaction in general with the information services, mainly among pre- and postgraduate students; however, the eight studied variables had different assessments

Palabras clave : University library; satisfaction with the library services; tangibility; exhaustivity.

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