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Educación Médica Superior

Print version ISSN 0864-2141On-line version ISSN 1561-2902


ROQUE GONZALEZ, Rosalba et al. Evaluation of knowledge management at the National Center for Limited Access Surgery. Educ Med Super [online]. 2020, vol.34, n.4, e2382.  Epub Jan 01, 2021. ISSN 0864-2141.


Knowledge management is vital for health organizations in order to guarantee the quality of their services.


To evaluate knowledge management at the National Center for Limited Access Surgery.


A descriptive cross-sectional investigation was carried out. A survey was prepared, validated and applied to 20 employees at this institution from November to December 2018. The knowledge management variable was studied, through its characterizing elements, which were evaluated in two dimensions: importance and frequency. The data were processed through descriptive statistics methods with the use of SPSS v.21 program.


The investigation identified the institution top management commitment with knowledge management, the existence of a sufficient technological infrastructure to support its activities, as well as the need to strengthen exchanges between specialists to share research results and take advantage of lessons learned from medical errors and non-conformities, for which time and resources were required.


The National Center for Limited Access Surgery is an institution with outstanding activity in knowledge management. The application of the survey to evaluate knowledge management in the institution allowed identifying the necessary improvement opportunities in support of innovation and the quality of the health service provided, which further enhances professional training and exchange of lessons learned among specialists for organizational learning.

Keywords : knowledge management; quality of health services; knowledge sharing.

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