Introduction:

The COVID-19 pandemic, caused by the coronavirus SARS-CoV-2, as well as its exponential growth and migration to all continents of the globe, caused a paralysis in the teaching-learning process in institutions that did not have online infrastructure for the development of virtual teaching activities.

Objective:

To expose the challenges, solutions and learning that were part of the process for preserving clinical case discussions in small groups of students during the mandatory quarantine phases of the pandemic in South Africa.

Methods:

Action research phases adapted to educational practices were applied. All 103 second-year Bachelor of Medicine and Surgery students and their ten tutors participated in its execution. The Neurosciences module was the educational context in the period from April to July 2020.

Results:

Communication chats were created between the actors of the process. The module was extended in length, and the frequency and schedule of tutoring sessions was made more flexible. The number of sections to be unveiled from the cases was reduced; each section included guiding tasks for applying contents derived from the learning objectives. The WhatsApp application was chosen as the platform where the tutoring sessions would take place.

Conclusions:

The shift of collaborative learning from tutorials to the WhatsApp application turned this platform into a virtual classroom accessible in areas of poor connectivity. The length readjustments in the cases, as well as the new tasks in their sections, were adapted to a slower assimilation process and with more mediation options. There were multiple and varied learning experiences for the actors in the process; it is worth highlighting the human and technological aspects.

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