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Revista Cubana de Salud Pública

versión impresa ISSN 0864-3466versión On-line ISSN 1561-3127


LLANUSA RUIZ, Susana Beatriz et al. Information and communication technologies and knowledge management in the healthcare sector. Rev Cubana Salud Pública [online]. 2005, vol.31, n.3. ISSN 0864-3466.

This article provided the theoretical framework for the paper "Evaluation of the Implementation Program of Information and Communication Technologies in Primary Health Care, City of Havana, 2003", to opt for Public Healthcare Master degree. It comprises different analyses and criteria collected from various sources of information about the importance of the Information and Communication Technologies (ICT) as tools for the attainment of the economic and social development goals. It underlines how they have gone from the idealization of their advantages in the past, which reflects their accelerated growth in the 90´s, to a more balance approach to the fundamental role played by the human resources in these technologies. It also stresses the statements made by bodies, institutions and events that have devoted big efforts to the analysis and debate of this topic, given the impact it has on the sustainable development, such as United Nations Development Program, the 77 Group, RAND Corporation and more recently the World Information Summit. It points out the changes that these technologies make in the way of carrying out the organizational, management and financial processes in addition to the transformations that they implement in the present settings leading to changes in the control of processes, since the relationship among parties varies and quick response, enhanced leadership and greater encouragement to teamwork is increasingly wanted. It is stated that individuals, organizations and countries must necessarily change if adequate good use of available resources and procedures is to be made. As part of this process, it is inevitable that unforeseen changes occur, thus we must work hard so that the desired goals can prevail. It is emphasized that thinking the technologies alone can necessarily lead to development is a naive idea and that the ideological component of these technologies must not be ignored. Likewise, emphasis is made on the importance of public policies, and the mark of ICT on the health management and the decision-taking process is evaluated

Palabras clave : information technologies; communication; knowledge management; public health; Cuba.

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