Abstract

GONZALEZ MENENDEZ, Ricardo Ángel. Ethical, humanistic and therapeutic significance of the morally ethical staff and of the user-institution relationship. Rev Cubana Salud Pública [online]. 2009, vol.35, n.3. ISSN 0864-3466.

The author addressed the evolution of the "physician-patient relationship" concept and he submitted a proposal to update it so as to cover not only the rest of the professional members, technologists and technicians of the health team but also the assistant, cleaning and administrative workers in the institutions in the context of the "new" user-institution relationship. The paper also underlined the remarkable ethical, humanistic and therapeutic contribution of all the health workers as well as the deep affectionate relationships between this staff and the users. Likewise, it described the positive user-institution relationship as the ultimate expression of the close inter-personal links between what we call today morally ethical staff and those receiving their health care services. Interpersonal similes as "rolling snowball" and "domino effect" were used. It stressed the positive impact of the above-mentioned successful relationship on the institutional achievements. It appreciated the level of satisfaction of patients and relatives as an important reinforcing factor of the medical vocation, and assessed it as a professional-working expression very close to the religious service. Finally, the book made some comments on actions aimed at developing the technical and non-technical workers´ awareness of the ethical, humanistic and therapeutical significance of their successful working and inter-personal performance and at the same time, submitted an evaluating tool for this end.

Keywords : User-institution relationship; therapeutic relevance of inter-personal performance; ethics.

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