Abstract

ESTRADA VERDEJA, Viviana; HIDALGO, Carmen Rosa; EXPOSITO MARTIN, Idelbys  and  MARTIN ZALDIVAR, Ledia. Intervention strategy to improve the quality of the emergency odontological service. AMC [online]. 2010, vol.14, n.4. ISSN 1025-0255.

Background: the Health National Program contemplates uninterrupted benefit of the emergency odontological services. The distinctive characteristics of its attention require its quality control. Objective: to improve the quality of the Emergency Odontological Service at Ignacio Agramonte Polyclinic.  Methods: an educational intervention in the emergency odontological service at Ignacio Agramonte Polyclinic was performed from January to July 2008. The universe was constituted by 184 patients older than 12 years and 62 lenders of health, it was conformed a probabilistic sample of 92 patients according to the prevalence, the statistical program EPIDAT was used. Data according to quality indicators of structure, process and result, were obtained by means of three instruments: guide of structured information, interviews to lenders of health and patients. The quality of the service was evaluated before and three months after the intervention. Data were processed by means of statistical system SPSS version 10.1 and descriptive and inferential statistics. Results: the indicator of process improved from bad to good in the second evaluation. Before the intervention the bad quality of the service prevailed, and then the biggest frequency was presented in the regular category. Conclusions: before the intervention bad quality was diagnosed in the three indicators of study, but then it persisted just in structure. The quality of the service varied from bad to regular after the intervention, to persist difficulties in the structure. 

Keywords : EMERGENCY MEDICAL SERVICES; QUALITY INDICATORS HEALT CARE; ORAL MEDICINE; INTERVENTION STUDIES.

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