Abstract

PEREZ MILIAN, Jorge Manuel et al. Evaluation of satisfaction of patients seen at ‟ Cmdte. Manuel Fajardo Rivero” Clinico -Surgical University Hospital due to COVID-19. Medicentro Electrónica [online]. 2020, vol.24, n.3, pp.630-641.  Epub July 01, 2020. ISSN 1029-3043.

Patient satisfaction and positive experience distinguish the general panorama of Cuban medical care. The confrontation with COVID-19 has tested the strengths and weaknesses of the Cuban Health System. The aim of this investigation was to evaluate the satisfaction of patients seen at ‟ Cmdte. Manuel Fajardo Rivero” Clinico-Surgical University Hospital. An observational, descriptive and cross-sectional study was conducted between March 12 and April 30, 2020. Satisfaction with medical care was evaluated according to the SERVPERF questionnaire, and the dimensions: empathy, responsiveness, reliability and assurance were taken into account. Most of the patients expressed feeling very satisfied with the medical care received at ‟Cmdte. Manuel Fajardo Rivero” Clinico-Surgical University Hospital during their hospitalization due to this condition.

Keywords : coronavirus infections; SARS virus; patient satisfaction; health services.

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