Abstract

LOPEZ GOMEZ, Yojander; PEREZ GARCIA, Lizandro Michel; GARMAS CASTILLO, Yanira  and  RODRIGUEZ ACOSTA, Dra. Mariley. Satisfacción de especialistas, pacientes y familiares con el servicio de ortodoncia. Gac Méd Espirit [online]. 2014, vol.16, n.2, pp. 88-104. ISSN 1608-8921.

Background: the satisfaction of the specialist, patient and family to determine the quality of orthodontic services. Objective: to identify the level of satisfaction of specialists, patients and families with orthodontic services regarding the human, technical dimensions, physical environment, and orthodontic treatment outcomes. Methodology: a cross-sectional study was made at the Provincial Teaching Dental Clinic of Sancti Spíritus, in the period between March 2012 and 2013, the population consisted of 5 specialists in orthodontics, 141 patients with containment stage and 98 families. Empirical methods and descriptive statistics with mathematical procedures were applied. Results: 60.0 % of specialists, 89.4 % of patients and 80.6 % of families were satisfied with the service of orthodontics. Dissatisfaction of the specialists were the insufficient conducting of refresher courses, unstable materials, lack of instrumental and equipment as well as the treatment outcome; and in patients and families the instability in the supply of resources and inadequate working conditions. Conclusions: most specialists expressed themselves moderately satisfied, while patients and relatives were satisfied with the orthodontic service in all the evaluated dimensions.

Keywords : dental health services; quality; orthodontics; patient satisfaction.

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