Background:

The determination of the users´ information needs can influence on the services and information resources of the university library.

Objective:

To apply the methodology for the study of information, knowledge and learning needs in libraries and health documentation centers to the library users at the University of Medical Sciences in Cienfuegos.

Methodology:

Descriptive, analytical-synthetic and deductive- inductive methods were used.

Results:

The nine processes of the methodology were described: diagnosis of the organization and its environment, identification and users registration, determination of segments and users groups, determination of priorities among the groups for learning management, definition of the differential policy of the offer, determination of learning needs (and availability), design of offers, systematization of learning management technology and evaluation of the quality and usefulness of learning management processes.

Conclusions:

The application of the methodology allowed carrying out the study and determining the needs of the users of the university library and prioritizing the services for greater satisfaction.

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